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- Tasks: Respond to emergency call-outs and perform preventative maintenance on fire and security systems.
- Company: Join a leading team in Fire, Security & TECS with a focus on safety and compliance.
- Benefits: Enjoy competitive pay and a supportive work environment with low staff turnover.
- Why this job: Make a real difference by ensuring safety and security across various sites.
- Qualifications: Experience in servicing fire and security systems with strong fault-finding skills.
- Other info: Flexible hours and opportunities for professional growth in a dynamic industry.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems. This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.
The Job you’ll do:
- Respond to emergency call-outs within agreed SLAs.
- Be part of an out of hours support team.
- Diagnose and rectify faults across fire, security, and telecom systems.
- Provide temporary and permanent solutions to system failures.
- Complete detailed service reports and documentation.
- Communicate clearly with clients regarding system status and required remedial works.
Planned Preventative Maintenance (PPM):
- Carry out routine servicing and inspections in line with industry standards and contracts.
- Test and inspect fire alarm systems (conventional and addressable).
- Service intruder alarms, CCTV (IP & analogue), and access control systems.
- Maintain TECS including structured cabling, intercoms, and associated infrastructure.
- Identify and report system deficiencies and recommend remedial actions.
Systems Experience:
- Fire Alarm Systems (BS5839 compliant)
- Intruder Alarms
- CCTV Systems (IP-based systems preferred)
- Access Control Systems
- Emergency Lighting (BS5266 compliant)
- TECS / Structured Cabling / Door Entry Systems
About You:
Essential:
- Proven experience in servicing fire and security systems.
- Strong fault-finding and diagnostic skills.
- Knowledge of relevant British Standards and industry regulations.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
- Good IT skills for digital reporting systems.
- Excellent communication and customer service skills.
Desirable:
- FIA qualification or relevant fire & security certifications.
- ECS/CSCS card.
- IPAF/PASMA.
- Experience with major manufacturers' systems.
- Knowledge of SSAIB or NSI compliance requirements.
Personal Attributes:
- Highly organised and self-motivated.
- Professional and client-focused.
- Strong attention to detail.
- Calm under pressure during emergency call-outs.
- Flexible with out-of-hours work and on-call rota.
The Rewards and the Benefits:
- Competitive pay.
- Low staff turnover.
Service Engineer employer: MTrec Ltd Technical
Contact Detail:
MTrec Ltd Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! If you have experience with specific systems like fire alarms or CCTV, consider creating a portfolio or a case study of your past work. This can really impress hiring managers during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your fault-finding techniques and customer service scenarios. Be ready to discuss how you've handled emergency call-outs in the past and what solutions you provided.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented Service Engineers like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see your strong fault-finding skills and any relevant certifications you have, like FIA or ECS/CSCS. Customising your CV shows us you're serious about the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Service Engineer position. Share specific examples of how you've tackled emergency call-outs or completed preventative maintenance in the past.
Show Off Your Communication Skills: Since you'll be communicating with clients about system statuses, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to mention any experience you have in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and tech-savvy!
How to prepare for a job interview at MTrec Ltd Technical
✨Know Your Systems
Make sure you brush up on your knowledge of fire alarm systems, intruder alarms, and CCTV. Familiarise yourself with the relevant British Standards and industry regulations, as this will show that you're serious about compliance and safety.
✨Show Off Your Fault-Finding Skills
Prepare to discuss specific examples where you've diagnosed and rectified faults in previous roles. Think about the challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Communicate Like a Pro
Since excellent customer service skills are essential, practice how you would explain technical issues to clients. Clear communication is key, especially when discussing system statuses and required remedial works.
✨Be Ready for Out-of-Hours Scenarios
As part of the role involves being on call, think about your availability and flexibility. Be prepared to discuss how you handle pressure during emergency call-outs and your approach to managing workload effectively.