At a Glance
- Tasks: Conduct surveys by contacting the public and achieving targets.
- Company: Join a supportive team at MTrec Recruitment with a focus on work-life balance.
- Benefits: Enjoy a 4-day work week, pay increases, and optional overtime.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Make a difference while honing your communication skills in a friendly environment.
- Qualifications: Confident phone skills and previous telephone handling experience required.
The predicted salary is between 18900 - 23100 £ per year.
Rewards & Benefits on offer;
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
- Immediate start date available
- 4 day working week offering a healthy work/life balance
- Pay increase after 4 weeks
* No weekend work!
- Optional overtime
- Easily accessible offices
- Friendly & supportive working environment
- Working Hours;
- 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)
- The Company you will be working with;
MTrec Recruitment are currently supporting our highly established client on their search to appoint an Outbound Market Researcher on a full-time, temporary basis.
If you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
- As a tele researcher, you will be responsible for contacting the general public to complete a survey.
- You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
- You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients. xsabvtc
- You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.
About You;
- Must be confident in making outbound calls
- Previous telephone handling experience is essential
- Possess and demonstrate excellent communication skills
- Great attention to detail
- Maintain a professional and business-like approach to each call
- Demonstrate a positive and can-do attitude
- Able to deliver results and target driven
- Elements of objection handling
- Strive to meet quality standards
- Be able to engage in training and have a proactive approach to further training
- Excellent time management...
Outbound Market Researcher employer: MTrec Ltd Technical
As a QHSE and Continuous Improvement Manager at our client’s company, you will be part of a dynamic team that prioritises quality and safety in a supportive work environment. The company fosters a culture of continuous improvement, offering ample opportunities for professional growth and development, while also ensuring a strong commitment to employee well-being and safety. Located in a thriving industrial area, this role provides the chance to make a significant impact within a respected organisation known for its dedication to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Market Researcher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Ltd Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Ltd Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outbound Market Researcher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Ltd Technical:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Ltd Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Ltd Technical!
How to prepare for a job interview at MTrec Ltd Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
