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- Tasks: Respond to emergency call-outs and perform preventative maintenance on fire and security systems.
- Company: Join a leading team in fire, security, and telecom services.
- Benefits: Competitive pay and low staff turnover.
- Why this job: Make a real difference by ensuring safety and security for clients.
- Qualifications: Experience in servicing fire and security systems with strong fault-finding skills.
- Other info: Flexible hours and opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.
This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.
The Job you’ll do:
- Respond to emergency call-outs within agreed SLAs.
- Be part of an out of hours support team.
- Diagnose and rectify faults across fire, security, and telecom systems.
- Provide temporary and permanent solutions to system failures.
- Complete detailed service reports and documentation.
- Communicate clearly with clients regarding system status and required remedial works.
- Planned Preventative Maintenance (PPM):
- Carry out routine servicing and inspections in line with industry standards and contracts.
- Test and inspect fire alarm systems (conventional and addressable).
- Service intruder alarms, CCTV (IP & analogue), and access control systems.
- Maintain TECS including structured cabling, intercoms, and associated infrastructure.
- Identify and report system deficiencies and recommend remedial actions.
Systems Experience:
- Fire Alarm Systems (BS5839 compliant)
- Intruder Alarms
- CCTV Systems (IP-based systems preferred)
- Access Control Systems
- Emergency Lighting (BS5266 compliant)
- TECS / Structured Cabling / Door Entry Systems
About You:
Essential:
- Proven experience in servicing fire and security systems.
- Strong fault-finding and diagnostic skills.
- Knowledge of relevant British Standards and industry regulations.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
- Good IT skills for digital reporting systems.
- Excellent communication and customer service skills.
Desirable:
- FIA qualification or relevant fire & security certifications.
- ECS/CSCS card.
- IPAF/PASMA.
- Experience with major manufacturers' systems.
- Knowledge of SSAIB or NSI compliance requirements.
Personal Attributes:
- Highly organised and self-motivated.
- Professional and client-focused.
- Strong attention to detail.
- Calm under pressure during emergency call-outs.
- Flexible with out-of-hours work and on-call rota.
The Rewards and the Benefits:
- Competitive pay.
- Low staff turnover.
Fire & Security Service Engineer: Reactive & PPM in Newcastle upon Tyne employer: MTrec Ltd Technical
Contact Detail:
MTrec Ltd Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer: Reactive & PPM in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research common questions for service engineers and practice your responses. We recommend having specific examples ready that showcase your fault-finding skills and customer service experience. Confidence is key!
✨Tip Number 3
Show off your skills! If you have any certifications or training related to fire and security systems, make sure to highlight them during your conversations. We want to see how you stand out from the crowd!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for proactive candidates like you who are ready to tackle challenges in the field.
We think you need these skills to ace Fire & Security Service Engineer: Reactive & PPM in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see your strong fault-finding skills and any relevant certifications you have. Don’t forget to mention your customer service experience too!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Reactive & Planned Service Engineer role. Share specific examples of how you've tackled challenges in previous jobs, especially in emergency call-outs.
Show Off Your Technical Skills: We love seeing candidates who are tech-savvy! Make sure to list your experience with various systems like fire alarms, CCTV, and access control. If you’ve worked with major manufacturers’ systems, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MTrec Ltd Technical
✨Know Your Systems
Make sure you brush up on your knowledge of fire alarm systems, intruder alarms, and CCTV. Familiarise yourself with the relevant British Standards and industry regulations, as this will show that you're not just experienced but also up-to-date with compliance requirements.
✨Demonstrate Fault-Finding Skills
Prepare to discuss specific examples where you've diagnosed and rectified faults in previous roles. Think about the challenges you faced and how you overcame them, as this will highlight your problem-solving abilities and technical expertise.
✨Showcase Your Customer Service Skills
Since excellent communication is key, be ready to share instances where you've effectively communicated with clients about system statuses or remedial works. This will demonstrate your ability to maintain strong client relationships while working independently.
✨Be Ready for Out-of-Hours Scenarios
Given that the role involves emergency call-outs, think about how you handle pressure and unexpected situations. Prepare a few anecdotes that showcase your calmness under pressure and flexibility with out-of-hours work, as this will resonate well with the interviewers.