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For Companies At a Glance
- Tasks: Liaise with customers on quality issues and manage all quality aspects for key clients.
- Company: Market leader in the North East manufacturing sector, experiencing growth and stability.
- Benefits: Excellent salary, pension scheme, and a safe working environment.
- Why this job: Join a growing company and make a real impact on customer satisfaction and quality.
- Qualifications: HND in Electronics, strong interpersonal skills, and experience in quality management systems.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow; this is the reason they now require a Quality Engineer.
The Role
- The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.
- Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
- Providing service/support on all quality related aspects to the Customer and other interested parties.
- Quality interface to customer, overseeing a high volume of engineering changes.
- Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
- Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.
- Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.
- Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
- Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
- Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
- Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.
- Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
- Presenting quality metrics at regular business review meetings.
- Respond to supplier quality issues on material.
- Maintaining compliance to accreditations and approvals.
- Any other reasonable duties as required.
The Person
- HND Electronics qualification. Strong interpersonal skills, personable, team player and focused.
- Application of quality management systems.
- Experience of Internal Auditing ISO9001.
- Working knowledge of IPC-610.
- Worked within a volume electronics manufacturing environment.
- Computer literate: Microsoft programs. High-level of data analytic work.
- Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis.
- Commercial awareness.
- Highly developed communication skills at all levels.
The Benefits
- You will be working for a well-established growing employer.
- An excellent salary.
- A good pension scheme.
- A company experiencing continued growth, expansion and investment.
- The company are fully compliant with the latest health and safety requirements for current safe working practices.
Customer Quality Engineer in Houghton-Le-Spring employer: MTrec Ltd Technical
Contact Detail:
MTrec Ltd Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer in Houghton-Le-Spring
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality management systems and be ready to discuss how your skills align with their needs. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to quality issues during interviews. Use tools like Root Cause Analysis or 8D to demonstrate your analytical thinking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Quality Engineer in Houghton-Le-Spring
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Quality Engineer role. Highlight your experience with quality management systems and any relevant qualifications, like your HND in Electronics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality engineering and how you can contribute to our team. Be sure to mention your experience with root cause analysis and internal auditing – we love that stuff!
Show Off Your Interpersonal Skills: Since this role involves liaising with customers and other teams, make sure to showcase your strong interpersonal skills. We’re looking for someone who’s personable and a true team player, so let that personality of yours shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at MTrec Ltd Technical
✨Know Your Quality Management Systems
Make sure you brush up on your knowledge of quality management systems, especially ISO9001. Be ready to discuss how you've applied these systems in previous roles and how they can benefit the company.
✨Prepare for Technical Questions
Expect technical questions related to root cause analysis and problem-solving tools like 8D and Fishbone Diagrams. Have specific examples from your past experience where you successfully used these methods to resolve quality issues.
✨Showcase Your Interpersonal Skills
As a Customer Quality Engineer, strong communication is key. Prepare to demonstrate your interpersonal skills by sharing examples of how you've effectively liaised with customers or team members to resolve quality concerns.
✨Familiarise Yourself with the Company
Research the company’s recent growth and stability in the manufacturing sector. Understanding their market position will help you tailor your responses and show that you're genuinely interested in contributing to their success.
