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- Tasks: Respond to emergency call-outs and perform preventative maintenance on fire and security systems.
- Company: Join a leading team in fire, security, and telecom services.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring safety and security for clients.
- Qualifications: Experience in servicing fire and security systems with strong fault-finding skills.
- Other info: Dynamic role with a focus on customer service and compliance.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.
This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.
The Job you’ll do:
- Respond to emergency call-outs within agreed SLAs.
- Be part of an out of hours support team.
- Diagnose and rectify faults across fire, security, and telecom systems.
- Provide temporary and permanent solutions to system failures.
- Complete detailed service reports and documentation.
- Communicate clearly with clients regarding system status and required remedial works.
- Planned Preventative Maintenance (PPM):
- Carry out routine servicing and inspections in line with industry standards and contracts.
- Test and inspect fire alarm systems (conventional and addressable).
- Service intruder alarms, CCTV (IP & analogue), and access control systems.
- Maintain TECS including structured cabling, intercoms, and associated infrastructure.
- Identify and report system deficiencies and recommend remedial actions.
Systems Experience:
- Fire Alarm Systems (BS5839 compliant)
- Intruder Alarms
- CCTV Systems (IP-based systems preferred)
- Access Control Systems
- Emergency Lighting (BS5266 compliant)
- TECS / Structured Cabling / Door Entry Systems
About You:
Essential:
- Proven experience in servicing fire and security systems.
- Strong fault-finding and diagnostic skills.
- Knowledge of relevant British Standards and industry regulations.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
- Good IT skills for digital reporting systems.
- Excellent communication and customer service skills.
Desirable:
- FIA qualification or relevant fire & security certifications.
- ECS/CSCS card.
- IPAF/PASMA.
- Experience with major manufacturers' systems.
- Knowledge of SSAIB or NSI compliance requirements.
Personal Attributes:
- Highly organised and self-motivated.
- Professional and client-focused.
- Strong attention to detail.
- Calm under pressure during emergency call-outs.
- Flexible with out-of-hours work and on-call rota.
The Rewards and the Benefits:
- Competitive pay.
- Low staff turnover.
Fire & Security Service Engineer: Reactive & PPM employer: MTrec Ltd Technical
Contact Detail:
MTrec Ltd Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer: Reactive & PPM
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience with specific systems like fire alarms or CCTV, consider creating a portfolio that highlights your best work. This can really set you apart when you’re chatting with hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest. You never know when an opportunity might arise!
✨Tip Number 4
Prepare for interviews by brushing up on your fault-finding skills and customer service scenarios. Practice answering common questions related to emergency call-outs and PPM tasks. The more prepared you are, the more confident you’ll feel!
We think you need these skills to ace Fire & Security Service Engineer: Reactive & PPM
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with fire and security systems in your application. We want to see how you've tackled similar challenges before, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially your fault-finding abilities and customer service skills. We appreciate a well-structured application!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific systems you’ve worked with, like CCTV or fire alarms, and relate your experience to the responsibilities listed. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MTrec Ltd Technical
✨Know Your Systems
Make sure you brush up on your knowledge of fire alarm systems, intruder alarms, and CCTV. Familiarise yourself with the relevant British Standards and industry regulations, as this will show that you're not just experienced but also up-to-date with compliance requirements.
✨Demonstrate Fault-Finding Skills
Prepare to discuss specific examples of how you've diagnosed and rectified faults in previous roles. Think about the challenges you faced and how you overcame them, as this will highlight your problem-solving abilities and technical expertise.
✨Showcase Your Customer Service Skills
Since excellent communication is key, be ready to share instances where you've effectively communicated with clients about system statuses or remedial works. This will demonstrate your ability to maintain strong client relationships while working independently.
✨Be Ready for Out-of-Hours Scenarios
Given that the role involves emergency call-outs, think about how you would handle high-pressure situations. Prepare to discuss your approach to managing workload and staying calm under pressure, as this will reassure them of your reliability during critical times.