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For Companies At a Glance
- Tasks: Liaise with customers on quality issues and manage all quality aspects for key clients.
- Company: Market leader in the North East manufacturing sector, stable and growing.
- Benefits: Excellent salary, pension scheme, and a safe working environment.
- Why this job: Join a growing company and make a real impact on customer satisfaction.
- Qualifications: HND in Electronics, strong interpersonal skills, and experience in quality management.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 30000 - 50000 £ per year.
The Company
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow; this is the reason they now require a Quality Engineer.
The Role
- The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.
- Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
- Providing service/support on all quality related aspects to the Customer and other interested parties.
- Quality interface to customer, overseeing a high volume of engineering changes.
- Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
- Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.
- Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.
- Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
- Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
- Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
- Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.
- Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
- Presenting quality metrics at regular business review meetings.
- Respond to supplier quality issues on material.
- Maintaining compliance to accreditations and approvals.
- Any other reasonable duties as required.
The Person
- HND Electronics qualification. Strong interpersonal skills, personable, team player and focused.
- Application of quality management systems.
- Experience of Internal Auditing ISO9001.
- Working knowledge of IPC-610.
- Worked within a volume electronics manufacturing environment.
- Computer literate: Microsoft programs. High-level of data analytic work.
- Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis.
- Commercial awareness.
- Highly developed communication skills at all levels.
The Benefits
- You will be working for a well-established growing employer.
- An excellent salary.
- A good pension scheme.
- A company experiencing continued growth, expansion and investment.
- The company are fully compliant with the latest health and safety requirements for current safe working practices.
Customer Quality Engineer employer: MTrec Ltd Technical
Contact Detail:
MTrec Ltd Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in quality management. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled quality issues in the past using tools like Root Cause Analysis or 8D. Real-life examples will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Quality Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Quality Engineer role. Highlight your experience with quality management systems and any relevant qualifications, like your HND in Electronics. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's conducting root cause analysis or managing customer complaints, we love seeing real-life applications of your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at MTrec Ltd Technical
✨Know Your Quality Management Systems
Make sure you brush up on your knowledge of quality management systems, especially ISO9001. Be ready to discuss how you've applied these systems in previous roles and how they can benefit the company.
✨Prepare for Technical Questions
Expect technical questions related to root cause analysis and problem-solving tools like 8D and Fishbone Diagrams. Have specific examples ready that showcase your experience in these areas, as they will likely want to see how you approach quality issues.
✨Showcase Your Interpersonal Skills
As a Customer Quality Engineer, strong communication is key. Prepare to demonstrate your interpersonal skills by discussing past experiences where you successfully liaised with customers or resolved complaints. This will show that you can handle customer interactions effectively.
✨Familiarise Yourself with the Company
Research the company’s recent growth and stability in the manufacturing sector. Understanding their market position and challenges will help you tailor your responses and show genuine interest in contributing to their success.
