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- Tasks: Provide top-notch technical support and solutions for our customers.
- Company: Join a successful tech company in Newcastle with a global client base.
- Benefits: Enjoy a friendly work culture, hybrid options, and a permanent position.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Experience in troubleshooting and technical support is a must.
- Other info: Immediate start available; work Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
The Company you will be working for: Our client is highly successful and well established Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for an experienced Technical Support Specialist to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below. Rewards and Benefits on offer; * Great Working Environment – a very friendly culture and team atmosphere * Immediate start * Permanent position * Working with an incredibly successful organisation * Woking Monday to Friday * Hybrid working available! The Role you will be doing: * To take ownership & accountability for offering solutions that benefit our customers * To provide our customers with the correct solution that solves their query and aims to always exceed their expectations. * To ensure excellent customer service standards are delivered at all times. * Demonstrating empathy by consistently seeing the customers point of view * Supporting & embracing change with a positive ‘can do’ approach * To take on board all relevant training and demonstrate a comprehensive understanding products and services * To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities * To proactively contribute to the success of…
Technical Support Specialist employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarize yourself with common technical issues and solutions relevant to the industry. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can help you adapt your communication style to different customer needs, which is crucial for a Technical Support Specialist.
✨Tip Number 3
Showcase your ability to work in a team by sharing examples of past experiences where you contributed to team success. Highlighting your collaborative spirit can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest technology trends and tools that are relevant to the role. This knowledge will not only impress during interviews but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and exceptional communication skills. Use specific examples that demonstrate your problem-solving abilities and how you've exceeded customer expectations in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your ability to adapt to fast-paced environments and your commitment to excellent customer service.
Showcase Relevant Skills: Clearly outline your troubleshooting and technical support skills in your application. Provide examples of how you've successfully resolved issues and contributed to team success in past positions.
Highlight Teamwork and Adaptability: Emphasize your desire to work collaboratively and learn from others. Share instances where you've embraced change positively and adapted your communication style to meet customer needs.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Technical Skills
Be prepared to discuss your troubleshooting and technical support experience in detail. Highlight specific examples where you successfully resolved customer issues, demonstrating your problem-solving abilities.
✨Emphasize Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you adapt your communication style to meet the needs of different customers.
✨Demonstrate Empathy
Prepare to share instances where you showed empathy towards customers. This will illustrate your ability to see things from their perspective and enhance the customer experience.
✨Highlight Team Collaboration
Discuss your experiences working in a team environment. Emphasize your willingness to learn from others and contribute to team success, as this aligns with the company's values.
