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For Companies At a Glance
- Tasks: Assist Spanish-speaking customers via calls and emails, ensuring top-notch service.
- Company: Join MTrec Commercial, a leading firm known for its supportive and friendly work culture.
- Benefits: Enjoy remote/hybrid work, training opportunities, and great career progression.
- Why this job: Be part of an award-winning team and make a real impact in customer service.
- Qualifications: Fluent Spanish and previous customer service experience are essential.
- Other info: Work twilight shifts from 4pm to 12am, with easy access to the office.
The predicted salary is between 30000 - 42000 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Spanish based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
- The role will be working Monday to Friday on a twilight shift 4pm – 12am
The Person:
- Fluent or Professional level Spanish is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Spanish Speaking Customer Service Advisor – Twilight Shift employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Advisor – Twilight Shift
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those that may arise with Spanish-speaking customers. This will help you demonstrate your problem-solving skills and cultural understanding during the interview.
✨Tip Number 2
Practice your Spanish communication skills, focusing on customer service terminology. Being able to articulate your thoughts clearly in both English and Spanish will set you apart from other candidates.
✨Tip Number 3
Research MTrec Commercial and their client to understand their values and customer service approach. Tailoring your responses in the interview to align with their ethos can show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your previous experience that highlight your customer service skills, particularly in handling complaints or queries. This will help you illustrate your capability to provide first contact resolution effectively.
We think you need these skills to ace Spanish Speaking Customer Service Advisor – Twilight Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Spanish. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your positive attitude. Mention why you want to work with this company and how your background aligns with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and any experience you have with administration tasks. These are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Off Your Spanish Skills
Since fluency in Spanish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play a customer service scenario in Spanish, so practice speaking confidently and clearly.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've handled customer queries, resolved complaints, or provided exceptional service to showcase your experience.
✨Emphasise Your Positive Attitude
The company values a positive and motivated attitude, so convey your enthusiasm for the role. Share stories that illustrate your proactive approach to challenges and how you maintain a positive outlook, even in difficult situations.
✨Prepare Questions About Training and Progression
Since the company offers training and development opportunities, come prepared with questions about these aspects. This shows your eagerness to learn and grow within the company, which aligns with their focus on employee development.
