Product Support Engineer

Rewards and Benefits on Offer; * Immediate start. * Stable growing organisation. * Company pension scheme. * Dayshift, 37.5 hours working week. * The opportunity to work with blue-chip customers in a well-established and successful multi-national manufacturing company. * Career development, training and progression opportunities. MTrec’s New Opportunity; MTrec Technical are proudly representing our prestigious manufacturing client, based in Sunderland with their plans for growth and expansion, by recruiting a Product Support Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career. Our client is very well-established in their specialist sector and supplies globally to an ever-expanding list of blue-chip customers. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and an exciting new career move. The Job You’ll Do; * To provide an effective technical / customer support service for products post-delivery. * To ensure prompt and effective resolution of all customers reported issues. * To act as direct customer interface, maintaining the highest standards of professionalism & customer support at all times. * Provide on-site support to resolve product-related problems and advise customer technical personnel. * Short notice overseas travel to customer locations (where necessary). * Carry out technical (service) training on products for distributors and major fleet customers. * To conduct pro-active & periodic customer visits (sometimes in conjunction with the Sales Team) to support the ongoing development of effective & valued customer relationships. * Report service and reliability issues to the Quality Manager / Operations Team. * Where necessary to visit customer locations to conduct audits on warranty parts, claims & issues. * To support pro-active discussions in relation to spare parts, exploring additional opportunities to generate or increase spare parts revenue to all customers. * Maintain records of support activities and field service issues. * Prepare, validate & support the issue of service bulletins ensuring circulation to all relevant recipients. * Provide technical information, drawings, etc to support customer problems and training requirements. * Promote and maintain a safe working environment. * When requested, to support customer events, exhibitions & special customer activities. * To investigate & support any customer opportunities in relation to chargeable service / support work About You; * Must possess an Engineering related formal qualification, comparable to UK’s BTEC ONC/HNC Qualification. * In exceptional circumstances, formal qualifications may be substituted with proven practical knowledge & extensive experience. * Must possess excellent communications skills (written & verbal) & be confident / professional in dealing with all customer requests. * Must be flexible & willing to travel extensively across the EMEA territory to satisfy customer expectations. * Must always act professionally & within the best interests of the business. * Foreign language skills would be advantageous (especially Dutch, French or Spanish)