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- Tasks: Handle inbound calls and emails, providing top-notch customer service in Norwegian and English.
- Company: Join MTrec, a blue-chip company known for its supportive team culture and excellent training.
- Benefits: Enjoy a Monday to Friday schedule, remote work, and world-class training opportunities.
- Why this job: Be part of a motivated team that values customer satisfaction and personal development.
- Qualifications: Fluency in Norwegian and English with a background in customer service is essential.
- Other info: Must live within commuting distance to Newcastle for occasional office visits.
The predicted salary is between 24000 - 36000 £ per year.
Rewards and Benefits on offer: • Working for a blue-chip company with a great team-based culture. • The role is only working Monday to Friday- no weekends! • World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings so you must live within a reasonable commutable distance to Newcastle Upon Tyne. The Role you will be doing: • Handle inbound calls from consumers and distributors • Address customer enquiries via telephone and email in Norwegian and English • Providing quality advice and information to consumers and distributors. • Resolve queries and keep customers updated on the status of their enquiries. • Process inbound calls accurately and efficiently. • Make effective use of down time, by assisting colleagues with other tasks. • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service. • Fulfil any other ad-hoc duties. • Working Monday – Friday either 8am – 4pm / 9am – 5pm About you: • Fluent in Norwegian and English • You must have a customer service background • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied. • You will be a great team player and you will be motivated by helping solve customers’ problems
Norwegian Speaking Inbound Customer Service Advisor employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking Inbound Customer Service Advisor
✨Tip Number 1
Brush up on your Norwegian language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company culture of MTrec. Understanding their values and team dynamics will allow you to demonstrate how you align with their focus on teamwork and customer satisfaction.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your problem-solving skills and ability to handle inquiries effectively. This will help you stand out during discussions.
✨Tip Number 4
Ensure your home workspace is set up for success. A stable WiFi connection and a quiet environment will not only help you perform well in the role but also show your commitment to professionalism.
We think you need these skills to ace Norwegian Speaking Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills in both Norwegian and English. Use specific examples that demonstrate your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join the team. Mention why you are interested in this role and how your background aligns with the company's values.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and teamwork. These are crucial for the role and will show that you understand what it takes to succeed in a customer service environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Language Skills
Since the role requires fluency in both Norwegian and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've resolved customer issues and provided excellent service.
✨Emphasise Teamwork
Given the company's focus on a team-based culture, be ready to talk about your experiences working in teams. Highlight instances where you collaborated with colleagues to achieve common goals or support each other.
✨Prepare for Remote Work Questions
As this role is remote, expect questions about your home office setup and how you manage your time and productivity while working from home. Discuss your strategies for staying organised and connected with your team.
