At a Glance
- Tasks: Coordinate field engineer schedules and manage customer appointments across the UK & Ireland.
- Company: Join MTrec Commercial, a leader in the industry with a supportive team culture.
- Benefits: Enjoy excellent progression opportunities, a healthy work/life balance, and a permanent role from day one.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring smooth operations and customer satisfaction.
- Qualifications: Strong organisational skills, confident communication, and IT proficiency are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Rewards and Benefits on offer:
- Excellent progression opportunities
- Immediate start date
- Monday - Friday working hours promoting a healthy work/life balance
- Friendly and supportive working environment
- A permanent job opportunity from day one!
The Company you will be working for:
MTrec Commercial are proudly representing our industry leading client on their search to appoint an experienced Service Coordinator to join their expanding team on a full time and permanent basis. If you have the required skills and experience, please apply for an immediate response!
The Role you will be doing:
- Coordinate and manage field engineer diaries across the UK & Ireland
- Book customer visits (maintenance, repairs, site evaluations, breakdowns)
- Liaise with customers to schedule and confirm appointments
- Raise jobs in SAP and scheduling systems
- Quote parts/labour and manage repair jobs from start to finish
- Track warranty claims and maintain calibration/tool registers
- Keep vehicle records, safety cards, and inductions up to date
- Attend weekly planning meetings and support with admin tasks
About You:
- Excellent organisation and planning skills
- Ability to prioritise under pressure and meet tight deadlines
- Confident communicator with a professional phone manner
- Customer-first mindset and a helpful, can-do attitude
- Strong IT skills: Microsoft Office is essential, SAP/Protean is a plus
- Team player who also works well independently
- Knowledge of H&S procedures and logistics across the UK & Ireland is a bonus
Service Coordinator in North East employer: MTrec Ltd Commercial
MTrec Commercial is an excellent employer, offering a supportive and friendly work environment that prioritises employee well-being and work/life balance. With excellent progression opportunities and a permanent role from day one, employees can thrive in their careers while enjoying the benefits of a collaborative team atmosphere. Located across the UK & Ireland, this role as a Service Coordinator provides a unique chance to engage with diverse clients and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in North East
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Coordinator role, and who knows? They might just have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Coordinator positions and practice your answers. We want you to shine when discussing your organisation skills and customer-first mindset.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SAP and Microsoft Office if you haven't already. Being able to demonstrate your IT prowess can really set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on that permanent job opportunity!
We think you need these skills to ace Service Coordinator in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experience that match the Service Coordinator role. We want to see how your organisation and planning skills shine through, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how your customer-first mindset aligns with our values. Keep it friendly and professional.
Showcase Your IT Skills:Since strong IT skills are essential, especially with Microsoft Office and SAP, make sure to mention any relevant experience. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at MTrec Ltd Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like managing field engineer diaries and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisation and planning skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise under pressure and meet tight deadlines, as this will demonstrate your suitability for the job.
✨Communicate Like a Pro
As a Service Coordinator, you'll need to communicate effectively with both customers and team members. Practice your phone manner and think of scenarios where you've had to handle customer queries or issues. This will help you convey a confident and professional image during the interview.
✨Brush Up on Your IT Skills
Make sure you're comfortable with Microsoft Office and any other relevant software like SAP or Protean. If you have experience with these tools, be prepared to discuss how you've used them in previous roles. This will show that you're tech-savvy and ready to hit the ground running.
