At a Glance
- Tasks: Manage fraud investigation claims and enhance our fraud strategy.
- Company: Join a multi-award-winning professional services client in Newcastle.
- Benefits: Competitive salary, hybrid working, 25+ holidays, free breakfast, and more.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in fraud prevention while developing your career.
- Qualifications: Experience in motor insurance fraud investigations and strong analytical skills.
The predicted salary is between 29250 - 35750 £ per year.
The rewards and benefits on offer
- Immediate start available
- Highly Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Hybrid working
- Monday - Friday 9.00 – 5.00 (1 hour for lunch)
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Pension – Employee 5% and Employer 3%
- Free Parking on site
- Free Daily Fruit drops
- Free Breakfast for all staff
- Death in service 3 times salary
- Employee Assistance programme
- Discount platform
- Day off for your birthday
- Free flu jabs for anyone that wishes to have them
- Cycle to work scheme
- Salary sacrifice Season ticket for the metro
- Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)
MTrec’s New Opportunity
MTrec Commercial are supporting their long-term Newcastle-based professional services client with the recruitment of an experienced Senior Motor Fraud Claims Handler.
You will be joining a truly exceptional and multi-award-winning business with an excellent team-based culture and a wide range of industry-leading benefits.
The role will be highly varied, interesting and rewarding.
As a senior member of the team, you'll play a key role in identifying opportunities to enhance our fraud strategy, improve referral quality, and support the continuous development of our counter-fraud capability.
You'll be empowered to make decisions, drive investigations, and contribute to the ongoing evolution of our fraud capability.
If you're an experienced fraud professional looking for your next challenge, we'd love to hear from you.
What You'll Be Doing.
- Managing a portfolio of up to 150 fraud investigation claims.
- Reviewing and triaging fraud referrals, identifying the most appropriate investigation strategy from the outset.
- Analysing intelligence and evidence to drive effective, proportionate investigations and achieve the correct claims outcome.
- Managing claims proactively from cradle to grave, ensuring compliance with internal procedures, service standards, and regulatory requirements.
- Identifying and preventing claims leakage while maximising savings, repudiations, and fraud prevention opportunities.
- Accurately recording and evidencing all indemnity and claims savings achieved.
- Ensuring compliance with Consumer Duty, FCA requirements, and company policies.
- Delivering fair and professional customer outcomes while maintaining a strong fraud detection mindset.
- Liaising with policyholders, third parties, solicitors, investigators, and other external stakeholders.
- Providing clear, concise, and targeted instructions to suppliers and investigation partners.
- Supporting the development of the team by sharing knowledge, identifying trends, and contributing ideas to improve processes, controls, and referral quality.
About You.
Proven experience handling fraud investigations within a motor insurance claims environment.
Strong technical knowledge across: Indemnity, Liability, Credit hire, Property damage, First-party claims, Personal injury claims.
Excellent investigation, analytical, and decision-making skills.
Strong understanding of fraud indicators, intelligence-led investigations, and proportionate claims handling.
Effective Claims management skills, with a disciplined approach to reserving, diary management, and customer communication.
Ability to work independently, prioritise effectively, and manage your own SLAs.
Strong negotiation and influencing skills.
Excellent verbal and written communication skills.
Commitment to delivering exceptional customer service while protecting the business from fraud risk.
Experience using fraud intelligence and investigative tools, including the Insurance Fraud Bureau (IFB).
Experience reviewing IFB alerts, submitting intelligence, and identifying exposure through industry fraud databases.
Knowledge of counter-fraud best practice, emerging fraud trends, and industry intelligence sharing initiatives
Senior Motor Fraud Claims Handler in Newcastle upon Tyne employer: MTrec Ltd Commercial
MTrec Commercial is an excellent employer, offering a highly competitive salary and a supportive work culture that prioritises a healthy work/life balance with Monday to Friday working hours. Employees benefit from a friendly environment, opportunities for professional growth, and the chance to work in a conveniently located office, making it an ideal place for those seeking meaningful and rewarding employment as an Accounts Payable Clerk.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Motor Fraud Claims Handler in Newcastle upon Tyne
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like MTrec Ltd Commercial). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like MTrec Ltd Commercial. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Motor Fraud Claims Handler in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at MTrec Ltd Commercial.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at MTrec Ltd Commercial. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at MTrec Ltd Commercial
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at MTrec Ltd Commercial to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at MTrec Ltd Commercial, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding MTrec Ltd Commercial's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
