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- Tasks: Provide top-notch customer support in Romanian and English, handling calls and client queries.
- Company: Join a leading recruitment agency with a vibrant team in Newcastle upon Tyne.
- Benefits: Enjoy competitive pay, bonuses, and the option to work remotely after training.
- Why this job: Make a difference by helping clients while developing your skills in a supportive environment.
- Qualifications: Fluency in Romanian and English; previous customer service experience is a plus.
- Other info: Full training provided, with great opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking a Romanian Speaker to join a customer services team in Newcastle upon Tyne. This full-time, permanent role requires fluency in Romanian and English, offering the potential for remote work post-training.
Responsibilities include:
- Answering inbound and making outbound calls
- Providing client information
- Maintaining records
Previous customer service experience is preferred, and full training will be provided. Competitive benefits and a bonus scheme are included.
Romanian-Speaking Customer Support Advisor | Remote in Newcastle upon Tyne employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian-Speaking Customer Support Advisor | Remote in Newcastle upon Tyne
✨Tip Number 1
Make sure you brush up on your Romanian and English skills before the interview. We want to see you confidently handling customer queries in both languages, so practice common scenarios you might face.
✨Tip Number 2
Research the company and its values. Knowing what they stand for will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows us that you're engaged and thinking about how you can fit into the role and contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Romanian-Speaking Customer Support Advisor | Remote in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Romanian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer service experience, be specific about what you've done. Use examples that showcase your ability to handle calls and provide excellent client information. We love seeing how your past roles relate to what we do!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we have at StudySmarter. Use a conversational tone but keep it polished. We want to get a sense of your personality while also knowing you can represent us well!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at MTrec Ltd Commercial
✨Brush Up on Your Language Skills
Since the role requires fluency in both Romanian and English, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your proficiency during the interview.
✨Know the Company and Role
Research the recruitment agency and understand their values and mission. Familiarise yourself with the specifics of the customer support role, including the types of calls you might handle. This will help you tailor your answers and demonstrate genuine interest.
✨Prepare for Common Customer Service Questions
Think about your previous customer service experiences and prepare to discuss them. Be ready to answer questions like how you handle difficult customers or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Enthusiasm and Positivity
Customer support roles thrive on positive interactions. During the interview, convey your enthusiasm for helping others and your ability to maintain a friendly attitude, even in challenging situations. A positive demeanour can set you apart from other candidates.
