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For Companies At a Glance
- Tasks: Provide top-notch customer service in Lithuanian and Russian while working with a dynamic team.
- Company: Join a prestigious company known for its excellent work culture and support.
- Benefits: Enjoy remote work options, a bonus scheme, and continuous training opportunities.
- Why this job: Utilise your language skills and make a real difference in customer experiences.
- Qualifications: Fluency in Lithuanian, Russian, and English; customer service experience is a plus.
- Other info: Flexible working hours and a supportive environment for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Benefits and Rewards on offer:
- Remote working after training/probation
- Great work/life balance
- Bonus Scheme
- Permanent contract
- You will be working for a prestigious company
- Continuous training and development
The Company you will be working for:
MTrec Commercial are proudly representing our industry leading client on their search for a Lithuanian and Russian Speaker to join their customer services team on a full time, permanent basis. The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc. You must be completely fluent in Speaking, Reading and Writing in both Lithuanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response.
The Role you will be doing:
- Answering inbound calls in Lithuanian and Russian and English
- Making outbound calls to clients
- Providing updates and information when required
- Use of inhouse system maintaining accurate and detailed records
- Providing an efficient service to clients in a professional and courteous manner
- Always maintaining strict confidentiality and compliance guidelines
- Able to work between 9am – 7pm on a rota basis
About You:
- Fluent/Native/Professional Level of Lithuanian and Russian and English are essential
- Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc, is preferred, though not essential and full training is provided
- Strong communication skills
- IT literate
- Confident on speaking with clients over the phone
- Team Player and a positive attitude
- Punctual and reliable
Lithuanian And Russian Speaking Customer Service Advisor in Newcastle upon Tyne employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lithuanian And Russian Speaking Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in Lithuanian, Russian, and English, try to engage in conversations or mock interviews in these languages to boost your confidence.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Lithuanian And Russian Speaking Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Lithuanian, Russian, and English, make sure to highlight your language skills right at the top of your application. We want to see how you can use these skills to provide excellent customer service!
Tailor Your Experience: Even if your previous roles were in different sectors, focus on any customer service experience you have. We love seeing how your past jobs can relate to this position, so don’t be shy about connecting the dots for us!
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We’re looking for team players with a positive attitude, so a friendly tone can really help you stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at MTrec Ltd Commercial
✨Brush Up on Your Language Skills
Since this role requires fluency in Lithuanian, Russian, and English, make sure you practice speaking, reading, and writing in all three languages. Consider preparing a few common customer service scenarios in each language to showcase your skills during the interview.
✨Know the Company Inside Out
Research the company you're interviewing with. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in working for them.
✨Prepare for Common Customer Service Questions
Think about your previous customer service experiences and how they relate to the role. Be ready to discuss specific situations where you demonstrated strong communication skills, handled difficult customers, or maintained confidentiality.
✨Show Off Your IT Skills
As the role involves using an in-house system, be prepared to discuss your IT literacy. If you have experience with specific software or tools, mention them. If not, express your willingness to learn and adapt quickly to new systems.
