At a Glance
- Tasks: Deliver top-notch customer service and manage customer orders efficiently.
- Company: Join a prestigious manufacturing client with a supportive team culture.
- Benefits: Immediate start, competitive package, flexible hours, and free parking.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Kickstart your career in a growing business with long-term potential.
- Qualifications: Experience in customer service and strong communication skills required.
The rewards and benefits on offer: * Immediate start available. * Potential to go permanent * Competitive benefits package. * Collaborative and supportive work environment. * Flexible start time of between 08:00 - 09:00 am * Free on-site parking Working Hours: * 37.5 per week, Monday to Friday. MTrec’s New Opportunity: MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business. If you have a background within Customer Service, apply now for an immediate response! The job you’ll do: * Deliver outstanding customer service by maintaining relationships with internal and external customers. * Respond to inbound calls and initiate outbound calls/email correspondence * Process customer orders through internal record management systems. * Manage customer expectations, advising on lead times, share product knowledge and alternatives available. * Report and escalate customer queries to the Customer Service Team Leader as appropriate. * Support other team members as and when required. * Process orders * Coordinate returns with the Warehouse * Arrange private orders and take card payments * Coordinate returns with the Warehouse and arrange replacements if required. About you: * Available for an immediate start * Relevant recent experience in a similar customer-centric environment. * Robust to receive challenging calls * Able to deal with / manage and diffuse conflict via phone and email * Basic problem-solving skills, and knowing when to escalate to CS Manager * Proactive, not reactive – excellent account/order management skills * Multitasking skills * Has excellent communication skills, verbal and written
Customer Service Representitive in Newcastle upon Tyne employer: MTrec Ltd Commercial
MTrec Commercial offers an exceptional working environment for Test and Diagnostics Technicians, featuring a competitive salary and a monthly bonus scheme. With easily accessible offices and a supportive, collaborative culture, employees are encouraged to grow and develop their skills while contributing to high-quality manufacturing processes. This role not only provides immediate employment opportunities but also fosters continuous improvement and innovation within the team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representitive in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Ltd Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Ltd Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representitive in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Ltd Commercial:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Ltd Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Ltd Commercial!
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
