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- Tasks: Manage customer calls and emails, providing excellent service and support.
- Company: Award-winning Newcastle-based company with a friendly team culture.
- Benefits: Monday to Friday hours, hybrid working options, 25 days holiday plus bank holidays.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Long-term career progression opportunities in a secure, established company.
The predicted salary is between 30000 - 42000 £ per year.
Rewards and Benefits on offer:
- You will only be working Monday to Friday, from the hours of 09:00 – 19:00, with 8-hour shifts.
- You will also be required to work every other Saturday, from 09:00 – 13:00.
- Working with a friendly customer base.
- Superb team culture – everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Option for hybrid working, following successful completion of probation/training period.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years.
- Company Pension Scheme.
- A very secure, well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems, relaying this information to the client in a durable and understandable medium.
- Responding to customer emails.
- Assisting with technical queries.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- First line response to incoming calls.
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate.
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
About you:
- Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.
- An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
- Confident telephone manner and able to present to your customers in a clear and concise manner.
- You must be IT literate and be able to provide a customer service response via emails where required.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude.
- Strong time management and organisational skills.
Customer Service Representative in Newcastle upon Tyne employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle difficult customers or technical queries. This will prepare us for those tricky questions during the interview.
✨Tip Number 3
Dress the part! Even if the office is casual, looking professional shows that we take the opportunity seriously. Plus, it boosts our confidence when walking into the interview.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant IT skills to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've provided excellent customer experiences in the past, and let your personality shine through!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly team!
How to prepare for a job interview at MTrec Ltd Commercial
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability and commitment to providing excellent service.
✨Practice Your Communication Style
Since the role requires a confident telephone manner, practice speaking clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training programme, team culture, or opportunities for career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
