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For Companies At a Glance
- Tasks: Manage customer relationships and drive sales growth through telephone-based prospecting.
- Company: Join a successful and established business in Billingham with a vibrant company culture.
- Benefits: Enjoy excellent company culture, training opportunities, and a permanent role with Monday to Friday hours.
- Why this job: Be part of a fast-growing company that values career progression and teamwork.
- Qualifications: Previous customer service or sales experience is preferred; strong communication skills are essential.
- Other info: Work with over 1000 branches and assist in driving technology improvements.
Rewards and Benefits on Offer
- Excellent company culture
- Training and career progression opportunities
- Monday to Friday working hours
- Permanent role
- Working within a fast-growing company
Our New Client Opportunity
Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.
The Job you will be Doing:
- Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns
- Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales
- Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications
- Identify project leads and facilitate hand over to Trade BDM if required to drive growth
- Internal account management of over 1000 branches
- Carrying out prospect calls to non-spending branches and prospects
- Account management calls to branches according to call cycles
- Prepare proposals and or quotations for accounts you are responsible for
- Work with National Trade Manager regarding marketing to ensure leads are developed
- Assist with driving technology improvement to make department more efficient including CRM etc
- Ensure all customer contact details are correct in ERP system
- Provide data and reports for National Trade Manager in a timely manner
- Assist with telephone answering as required
- Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints
About You:
- Previous customer services or sales training is an advantage
- Proven track record in an internal business development or telesales role
- Previous experience of using NetSuite is an advantage
- Strong team player
- Excellent telephone manner and communication skills
- Able to build strong customer relationships
- Adaptable to change in a growing and developing business
Internal Account Manager employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarise yourself with the company culture and values of the business in Billingham. Understanding their ethos will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your telephone communication skills, as this role heavily relies on building relationships over the phone. Practising mock calls with friends or family can help you feel more confident and articulate during your actual conversations.
✨Tip Number 3
Research common CRM systems, especially NetSuite, as familiarity with these tools can give you an edge. If you have experience with similar software, be ready to discuss how you've used it to improve efficiency in past roles.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven sales growth in previous positions. Highlighting your achievements in account management and telesales will showcase your ability to contribute to their goals effectively.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and account management. Use specific examples that demonstrate your ability to build relationships and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Internal Account Manager role. Mention your previous experience in telesales or business development and how it aligns with the company's goals.
Showcase Your Skills: Emphasise your communication skills and adaptability in your application. Provide examples of how you've successfully managed accounts or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Relationship-Building Skills
As an Internal Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully developed customer relationships in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Sales Acumen
Be ready to discuss your experience in driving sales growth. Share specific instances where you have used telephone-based prospecting or account management to achieve targets, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM systems like NetSuite, make sure to mention it. If not, do some research on common tools used in account management and express your willingness to learn, as this shows initiative and adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer queries and complaints. Think of scenarios where you successfully resolved issues and be prepared to explain your thought process during those situations.
