Internal Account Manager

Rewards and Benefits on Offer * Excellent company culture * Training and career progression opportunities * Monday to Friday working hours * Permanent role * Working within a fast-growing company Our New Client Opportunity Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below. The Job you will be Doing * Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns * Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales * Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications. * Identity project leads and facilitate hand over to Trade BDM if required to drive growth. * Internal account management of over 1000 branches * Carrying out prospect calls to non-spending branches and prospects * Account management calls to branches according to call cycles * Prepare proposals and or quotations for accounts you are responsible for * Work with National Trade Manager regarding marketing to ensure leads are developed * Assist with driving technology improvement to make department more efficient including CRM etc * Ensure all customer contact details are correct in ERP system * Provide data and reports for National Trade Manager in a timely manner. * Assist with telephone answering as required * Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints About You * Previous customer services or sales training is an advantage * Proven track record in an internal business development or telesales role * Previous experience of using NetSuite is an advantage * Strong team player * Excellent telephone manner and communication skills * Able to build strong customer relationships * Adaptable to change in a growing and developing business