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- Tasks: Build relationships with trade customers and manage accounts through calls and proposals.
- Company: Join a successful, fast-growing business based in Billingham with a vibrant culture.
- Benefits: Enjoy excellent company culture, training opportunities, and a permanent role with Monday to Friday hours.
- Why this job: Be part of a dynamic team that values growth, innovation, and customer relationships.
- Qualifications: Customer service experience is essential; marketing and sales training is a plus.
- Other info: Experience with NetSuite and strong communication skills will set you apart.
Rewards and Benefits on Offer
- Excellent company culture
- Training and career progression opportunities
- Monday to Friday working hours
- Permanent role
- Working within a fast-growing company
Our client is a successful and established business based in Billingham. They are looking for an Internal Account Executive to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.
The job you will be doing:
- Building relationships with trade customers to encourage business growth, using telephone-based prospecting, educating and selling
- Carry out prospect calls to non-spending prospects
- Account management calls to branches according to call cycles
- Work to company and personal KPI’s
- Work with line manager to give input on annual strategic plan
- Prepare proposals and/or quotations for accounts you are responsible for
- Work with our marketing team to ensure leads are developed
- Send product information as required
- Ensure incoming enquiries are dealt with in a timely manner
- Assist in monitoring trade accounts spend in conjunction with sales target tracking
- Assist with driving technology improvement to make department more efficient including CRM etc
- Ensure all customer contact details are correct in ERP system
- Provide data and reports for line manager as required in a timely manner
- Assist with telephone answering as required
- Account management of accounts you look after including dealing with queries/issues
About You:
- Previous customer service experience
- Marketing and sales training would be an advantage
- Previous experience of using NetSuite is an advantage
- Strong team player
- Excellent telephone manner and communication skills
- Able to build strong customer relationships
- Be comfortable with outbound calling and prospecting
- Work in alignment with company values
- Adaptable to change in a growing and developing business
Internal Account Executive employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be selling is crucial, as it allows you to engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your telephone skills. Since the role involves a lot of outbound calling, consider role-playing scenarios with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Network with current employees or industry professionals on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed accounts or resolved issues, as this will showcase your suitability for the role.
We think you need these skills to ace Internal Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. Emphasise any previous roles where you built relationships with clients or managed accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your telephone communication skills and ability to work towards KPIs.
Highlight Relevant Experience: In your application, focus on any experience you have with CRM systems or account management. If you've used NetSuite before, be sure to mention it as it's an advantage for this role.
Showcase Your Team Player Attitude: Demonstrate your ability to work well in a team by providing examples of past experiences where collaboration led to success. This is important as the company values strong teamwork.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Customer Service Skills
Since the role requires previous customer service experience, be prepared to discuss specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Your Sales Acumen
As an Internal Account Executive, you'll need to show that you can drive business growth. Prepare to talk about any sales training you've received and share instances where you've successfully educated or sold products to customers.
✨Familiarise Yourself with NetSuite
If you have experience using NetSuite, make sure to mention it during the interview. If not, do a bit of research on the platform so you can discuss how you would adapt to using it for account management and reporting.
✨Prepare Questions About Company Culture
The company prides itself on its excellent culture. Prepare thoughtful questions about the work environment and team dynamics to show your interest in fitting into their culture and values.
