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- Tasks: Handle inbound calls and emails in French and English, providing top-notch customer service.
- Company: Join MTrec, a blue-chip company known for its supportive team culture and excellent training.
- Benefits: Enjoy a competitive salary, remote work, and no weekend shifts with ASAP starts available!
- Why this job: This role offers world-class training and a chance to make a real impact in customer service.
- Qualifications: Fluency in French and English, plus a background in customer service or call handling required.
- Other info: Work from home with all necessary systems provided; applicants from outside the local area are welcome!
The predicted salary is between 28800 - 43200 £ per year.
Rewards and Benefits on offer: * Asap Starts available * A competitive basic salary * Working for a blue-chip company with a great team-based culture. * The role is only working Monday to Friday- no weekends! * Home based position from day one! * World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a French Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. Please ensure you have suitable lap-top or PC equipment at home, all other systems and log in details will be provided by the company. We are open to applicants to do not live local to the company site. The Role you will be doing: * Handle inbound calls from consumers and distributors in French and English * Address customer enquiries via telephone and email * Providing quality advice and information to consumers and distributors. * Resolve queries and keep customers updated on the status of their enquiries. * Process inbound calls accurately and efficiently. * Make effective use of down time, by assisting colleagues with other tasks. * Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service. * Fulfil any other ad-hoc duties. * Working a Twilight shift 4pm – 12am Monday – Friday About you: * Fluent in French and English * You must have a customer service background and worked in a contact centre or have call handling experience. * You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied. * You will be a great team player and you will be motivated by helping solve customers’ problems. * You must have home internet connection
Inbound French Speaking Customer Service Advisor – Twilight Shift employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound French Speaking Customer Service Advisor – Twilight Shift
✨Tip Number 1
Make sure to highlight your bilingual skills in French and English during any conversations or interviews. Being fluent in both languages is a key requirement for this role, so emphasize your ability to communicate effectively with customers in both languages.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them. Since the role involves addressing customer inquiries and resolving queries, having a solid understanding of customer service best practices will help you stand out.
✨Tip Number 3
Show your enthusiasm for working in a team-oriented environment. The company values teamwork, so be prepared to discuss examples of how you've successfully collaborated with others in previous roles.
✨Tip Number 4
Since this is a home-based position, ensure that you have a reliable internet connection and a suitable workspace. Mentioning your readiness to work from home can demonstrate your commitment and preparedness for the role.
We think you need these skills to ace Inbound French Speaking Customer Service Advisor – Twilight Shift
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both French and English in your CV and cover letter. This is crucial for the role, so provide specific examples of how you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles, especially any experience in contact centers or call handling. Use metrics or specific achievements to demonstrate your effectiveness in resolving customer queries.
Express Team Spirit: Since the company values teamwork, include examples of how you have successfully collaborated with colleagues in past roles. Highlight your ability to maintain a positive attitude and support your team.
Prepare for Remote Work: Mention your home office setup and ensure you have a reliable internet connection. This shows that you are ready for a home-based position and can start working immediately.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Language Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language proficiency during the interview. Practice answering common customer service questions in both languages to show your comfort level.
✨Highlight Your Customer Service Experience
Discuss your previous roles in customer service, especially any experience in a contact center. Share specific examples of how you handled customer inquiries and resolved issues effectively.
✨Emphasize Teamwork and Collaboration
The company values a team-focused culture, so be ready to talk about your experiences working in teams. Highlight instances where you supported colleagues or contributed to a positive team environment.
✨Prepare for Twilight Shift Questions
Since this position involves working twilight shifts, think about how you manage your time and energy during non-traditional hours. Be ready to discuss your availability and how you plan to maintain work-life balance.
