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- Tasks: Handle inbound customer calls and provide exceptional service.
- Company: Join a prestigious Glasgow-based company with a state-of-the-art operation.
- Benefits: Enjoy great perks like remote work options, annual bonuses, and excellent holiday entitlement.
- Why this job: Be part of a friendly team in a dynamic environment with career growth opportunities.
- Qualifications: Must have customer service experience and be IT literate.
- Other info: Immediate start date and potential for a permanent contract from day one!
The predicted salary is between 24000 - 36000 £ per year.
The Rewards and Benefits on offer: * Fantastic City Centre location. * Incredibly friendly team working environment * An excellent Pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Training and Development opportunities * Opportunity for working from home after probation * Easily Accessible offices. * Immediate Start Date * The opportunity to secure a permanent contract from day one! Mtrec’s New job opportunity: MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you…
Inbound Call Handler employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Handler
✨Tip Number 1
Familiarize yourself with the company culture and values. Since the role emphasizes a friendly team environment, showing that you align with their values during your interactions can make a strong impression.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Highlight specific situations where you provided excellent service or resolved issues effectively, as this will demonstrate your capability for the role.
✨Tip Number 3
Be ready to showcase your IT skills. Since being IT literate is a requirement, think of examples where you've successfully used technology to enhance customer service or streamline processes.
✨Tip Number 4
Express your enthusiasm for growth and development opportunities. The company values committed individuals looking for long-term careers, so convey your eagerness to learn and advance within the organization.
We think you need these skills to ace Inbound Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description to show that you understand what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that emphasizes your passion for customer service and your ability to provide a great customer experience. Mention specific examples from your past roles that demonstrate your skills.
Showcase IT Literacy: Since the role requires being IT literate, mention any relevant software or systems you are familiar with. This could include CRM systems, communication tools, or any other technology used in customer service.
Highlight Teamwork Skills: Emphasize your ability to work well in a team environment. Provide examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction.
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Demonstrate IT Literacy
Since the role requires being IT literate, be prepared to discuss your experience with various software and tools. Mention any relevant systems you've used in past roles and how they helped you in providing better service.
✨Emphasize Teamwork
The company values a friendly team environment, so be ready to talk about your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal.
✨Express Long-Term Commitment
Since this is a permanent position, convey your interest in a long-term career with the company. Discuss your career goals and how they align with the company's growth and opportunities for advancement.
