Rewards and Benefits on offer:
- You will only be working Monday to Friday, from the hours of 09:00 – 19:00, with 8-hour shifts.
- You will also be required to work every other Saturday, from 09:00 – 13:00.
- Superb team culture – everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Option for hybrid working, following successful completion of probation/training period.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years.
- Cycle to work scheme.
- Free Flu Jabs around flu season for those that wish to have them.
- Metro pass season ticket loan.
- EAP – Employee Assistance Programme.
- Company Pension Scheme.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems.
- Responding to customer emails.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate.
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
About you:
- Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
- An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
- Confident telephone manner and to be able to present to your customers in a clear and concise manner.
- Strong spoken and written communication skills.
- You must be IT literate and be able to provide a customer service response via emails where required.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude.
- You will be looking for a long-term career move.
Inbound Call Handler in Newcastle upon Tyne employer: MTrec Ltd Commercial
Join a prestigious Newcastle-based company that values its employees with a superb team culture and excellent training programmes. Enjoy a range of benefits including hybrid working options, generous holiday allowances, and a supportive work environment that fosters career growth and development. With a commitment to employee well-being and a friendly atmosphere, this is an ideal place for those seeking a rewarding long-term career in customer service.
