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- Tasks: Coordinate transport collections and resolve delivery issues while ensuring compliance with shipping regulations.
- Company: Join a successful and established business based in Sunderland with a vibrant company culture.
- Benefits: Enjoy perks like gym membership, health programmes, and flexible working hours.
- Why this job: This role offers variety, teamwork, and the chance to develop your skills in logistics.
- Qualifications: Experience in shipping or logistics, strong communication skills, and GCSEs in Maths and English required.
- Other info: Permanent position with Monday to Friday hours and opportunities for professional growth.
The predicted salary is between 27000 - 45000 £ per year.
Rewards and Benefits:
- Permanent role
- Monday to Friday working hours
- Bereavement leave
- Company events
- Company pension
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Varied and interesting role
- Excellent company culture
Our client is an established and successful business based in Sunderland. They are looking for an Import / Export Coordinator to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.
The role you will be doing:
- Coordinate carrier collections for all modes of transport, including, Road, Sea, and Air ensuring timely and efficient despatch.
- Investigating late, delayed, lost, and damaged deliveries and working closely with customer service, providing resolution to customer satisfaction.
- Facilitating claims with couriers and freight forwarders.
- Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations.
- Provide accurate and timely freight quotations.
- Preparation of shipping documentation and keeping up to date with country requirements.
- Handling inbound telephone calls from couriers and customers addressing queries professionally and efficiently.
- Clearance instructions for imports and consulting with warehouse to schedule deliveries.
- Maintaining and update Shipping database, ensuring all records are accurate and current.
About You:
- Experience working within a shipping or logistics role.
- Proficient in Microsoft software applications.
- Professional telephone manner with excellent verbal communication skills.
- Strong team player with the ability to meet targets and prioritise tasks effectively.
- Exceptional communication and interpersonal skills, fostering strong working relationships.
- Ability to organise workloads effectively to complete within department KPIs.
- Proactive and enthusiastic, with the willingness to learn and develop.
- GCSE’s grade A - C / 9 - 4 for Maths and English.
Import / Export Coordinator employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import / Export Coordinator
✨Tip Number 1
Familiarise yourself with the latest shipping regulations and documentation requirements. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Brush up on your Microsoft software skills, especially Excel, as it’s crucial for maintaining shipping databases and preparing freight quotations. Consider taking a short course if you feel you need a refresher.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to problem-solving in shipping delays or customer service situations. This will help you articulate your experience effectively.
We think you need these skills to ace Import / Export Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in shipping or logistics. Emphasise your proficiency in Microsoft applications and any specific achievements that demonstrate your ability to meet targets and manage workloads effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention how your previous experiences align with the responsibilities of the Import / Export Coordinator position, particularly in coordinating carrier collections and handling customer queries.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication and interpersonal skills. Provide examples of how you've successfully resolved issues in past roles, especially related to late or damaged deliveries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in logistics and shipping roles.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Shipping Experience
Make sure to highlight any previous experience you have in shipping or logistics. Be prepared to discuss specific examples of how you've coordinated transport modes and handled issues like delayed or damaged deliveries.
✨Demonstrate Communication Skills
Since the role requires excellent verbal communication, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you handle a customer query, so be ready to showcase your professional telephone manner.
✨Familiarise Yourself with Shipping Regulations
Brush up on the relevant shipping regulations and documentation processes. Being knowledgeable about proof of export and compliance will show that you're serious about the role and understand its requirements.
✨Emphasise Teamwork and Organisation
Prepare to discuss how you work within a team and manage your workload. Share examples of how you've prioritised tasks to meet KPIs, as this will demonstrate your ability to thrive in a fast-paced environment.
