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- Tasks: Assist Finnish customers via calls and emails, resolving queries and providing support.
- Company: Join MTrec Commercial, a leading company with a friendly team and excellent training opportunities.
- Benefits: Enjoy remote work, career progression, and a supportive team environment.
- Why this job: Be part of an award-winning team and make a real impact in customer service.
- Qualifications: Fluent Finnish and previous customer service experience are essential.
- Other info: Position starts in August; flexible working options available.
The predicted salary is between 28800 - 43200 £ per year.
Company Benefits: * The opportunity to work with an award-winning team who are at the pinnacle of their industry * Incredibly friendly team working environment * Training and Development opportunities * Easily Accessible offices. * August Start date! * Great opportunities progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish, to start a new position now. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport; however, you do not have to live local as this role is remote. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: * Taking inbound customer service calls. * Handling a range of administration tasks. * Delivering a great customer experience for Finnish based customers both via email and on the telephone * First contact resolution of customers and client’s queries, requests, orders and complaints * Provide support to the team. * The role will be working Monday to Friday 7:45am – 4:15pm with the occasional Saturday. The Person: * Fluent or Professional level Finnish is essential * Previous experience customer service experience. * Positive and motivated attitude to work * Desire to succeed and develop * Customer focused and attentive
Finnish Speaking Customer Service Advisor employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish Speaking Customer Service Advisor
✨Tip Number 1
Make sure to brush up on your Finnish language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s values and culture. Understanding what they stand for will allow you to tailor your conversation and show how you align with their mission during any discussions.
✨Tip Number 3
Prepare examples from your previous customer service experience that highlight your problem-solving skills and ability to handle complaints. This will demonstrate your capability to provide excellent support to Finnish customers.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the team is looking for in a candidate.
We think you need these skills to ace Finnish Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Finnish. Use specific examples that demonstrate your skills and achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to this role. Mention why you are interested in working with the company and how your skills align with their needs.
Highlight Relevant Skills: In your application, emphasise your customer service skills, attention to detail, and ability to resolve issues effectively. Mention any experience you have with remote work or handling customer queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Off Your Finnish Skills
Since fluency in Finnish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play customer interactions in Finnish, so practice speaking confidently and clearly.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've handled customer queries, resolved complaints, or provided exceptional service to showcase your experience.
✨Emphasise Your Positive Attitude
The company values a motivated and positive attitude, so convey your enthusiasm for the role. Share stories that illustrate your proactive approach to challenges and your commitment to delivering great customer experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
