At a Glance
- Tasks: Generate leads and support customers while working remotely.
- Company: Join a leading company with a focus on teamwork and growth.
- Benefits: Enjoy remote work, flexible contracts, profit sharing, and employee awards.
- Other info: Ongoing training and career progression opportunities available.
- Why this job: Make an impact while developing your skills in a supportive environment.
- Qualifications: Fluent in Korean and English, with strong communication and team skills.
Rewards & Benefits on Offer;
* Remote working from day one!
- Monday – Friday working hours, no weekends.
- Employee assistance programme
- Profit sharing
- Company pension
- Casual dress
- Free flu jabs
- Option of a flexible contract or a permanent contract
- Eligible employees can earn a share of the profits from the company.
- Employee of the quarter awards (prizes have included trips for two, brand new laptop or tv, yearly gym membership, etc)
- Ongoing training, coaching and progression opportunities
- The Company You’ll be working for
MTrec Commercial are proudly representing our industry leading client on their search for a Korean Speaking Customer Advisor to join their expanding team on a part time basis.
We are open to applicants who live UK wide, equipment and full training is provided.
If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing
- Conduct calls in order to generate high quality leads
- Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication
- Understand the needs of the prospective customer and react accordingly
- Maintain organised and detailed records of customer interactions
- Research contacts and consider their requirements prior to communication
- Support your colleagues and work as a team
- Deliver a very high standard of quality and professionalism at all times
About you
- Exceptional communication skills; both written and spoken in Korean and English
- Positive attitude and result driven
- Good team and interpersonal skills
- Confidence to direct the course of a conversation and handle objections
- Well-organised and conscientious, with excellent attention to detail
- Ability to quickly learn new processes
- Fluency in an additional language (ex: German, French, Spanish, Italian, Portuguese, Mandarin, Japanese)
- Educated to degree level or equivalent professional experience
- Experience with CRM
- Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc)
- You must be able to work Monday – Friday 6am – 10am
Korean Speaking Customer Advisor - Remote in Durham employer: MTrec Ltd Commercial
MTrec Commercial is an excellent employer, offering a highly competitive salary and a supportive work culture that prioritises a healthy work/life balance with Monday to Friday working hours. Employees benefit from a friendly environment, opportunities for professional growth, and the chance to work in a conveniently located office, making it an ideal place for those seeking meaningful and rewarding employment as an Accounts Payable Clerk.
StudySmarter Expert Advice🤫
We think this is how you could land Korean Speaking Customer Advisor - Remote in Durham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MTrec Ltd Commercial and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MTrec Ltd Commercial and let us see your personality shine through!
We think you need these skills to ace Korean Speaking Customer Advisor - Remote in Durham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MTrec Ltd Commercial.
Get Familiar with Our Brand:Before applying, take some time to learn about MTrec Ltd Commercial and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MTrec Ltd Commercial.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MTrec Ltd Commercial will surely appreciate.
