Customer Service Representative – Part Time

The Rewards and Benefits on offer: * Part time position – suitable for students! * Incredibly friendly team working environment * An excellent Pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Training and Development opportunities * Easily Accessible offices. * Immediate Start Date * The opportunity to secure a permanent contract from day one Mtrec’s New job opportunity: MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent part time Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: * Answering inbound calls from callers. * Ensuring and consistently positive and engaging customer experience. * Educating customers on the products and service on offer. * Engaging with customers across a range of communication channels. * Applying your own judgement to appropriately address and resolve customer queries. * Listening to customers personal circumstances to understand their requirements and provide personalised solutions. About you: * Customer Service experience is essential. You may have worked in a contact centre or office-based customer service operation previously, if you have worked in retail, hospitality, leisure or travel, we would ideally be looking for some experience in a team leader or supervisory level. * A passion for delivering an excellent customer experience and finding the best outcome for customers. * Excellent written and verbal communication abilities, listening and empathy skills. * Comfortable with technology and the ability to use Microsoft Office