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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and support.
- Company: Work with a prestigious Newcastle-based company focused on growth and innovation.
- Benefits: Enjoy free parking, remote work options, and excellent training programs.
- Why this job: Be part of a friendly team culture with opportunities for career advancement.
- Qualifications: Customer service experience is essential; tech-savvy and great communication skills required.
- Other info: Immediate start available with potential for a permanent contract from day one.
The predicted salary is between 28800 - 43200 £ per year.
The Rewards and Benefits on offer: * Incredibly friendly team working environment. * Excellent training programme in place. * Free Parking. * A number of very good public transport links. * Great on-site facilities including staff café. * Training and Development opportunities. * Opportunity for working from home after probation. * Easily Accessible offices. * Immediate Start Date. * You will be working a variety of shift patterns and start times. * The opportunity to secure a permanent contract from day one! Mtrec’s New job opportunity: MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: * Answering inbound calls from callers. * Ensuring and consistently positive and engaging customer experience. * Educating customers on the products and service on offer. * Engaging with customers across a range of communication channels. * Applying your own judgement to appropriately address and resolve customer queries. * Listening to customers personal circumstances to understand their requirements and provide personalised solutions. About you: * Customer Service experience is essential. You may have worked in a contact centre or office-based customer service operation previously, if you have worked in retail, hospitality, leisure or travel, we would ideally be looking for some experience in a team leader or supervisory level. * A passion for delivering an excellent customer experience and finding the best outcome for customers * Excellent written and verbal communication abilities, listening and empathy skills * Comfortable with technology and the ability to use Microsoft Office
Customer Service Representative employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the company's values and customer service philosophy. This will help you align your responses during the interview with what they prioritize, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service experiences. Highlight situations where you went above and beyond to ensure customer satisfaction, as this demonstrates your commitment to delivering an excellent customer experience.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves engaging with customers across various channels, being articulate and clear in your communication will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the opportunity to work in a team-based culture. Expressing your eagerness to collaborate and contribute to a positive work environment can resonate well with the hiring team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in a contact center or similar environment. Emphasize any leadership roles or supervisory experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples from your past roles where you successfully resolved customer queries or improved customer satisfaction.
Highlight IT Skills: Since the role requires being IT literate, ensure you mention your proficiency with technology and Microsoft Office in both your CV and cover letter. Provide examples of how you've used these skills in previous jobs.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work in a dynamic team and your commitment to providing a positive customer experience. This will help convey your fit for the company culture.
How to prepare for a job interview at MTrec Ltd Commercial
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your listening and empathy skills.
✨Familiarize Yourself with Technology
As the job requires IT literacy, be ready to discuss your experience with technology, especially Microsoft Office. You could mention any specific tools or software you've used in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of scenarios where you had to apply your judgment to resolve issues and be prepared to explain your thought process.
