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- Tasks: Support clients with admin tasks and ensure timely responses to emails and orders.
- Company: Join MTrec Recruitment, representing a top-tier client in the industry.
- Benefits: Enjoy a friendly team, early Friday finishes, and free onsite parking.
- Why this job: Gain hands-on experience with a prestigious company in a supportive environment.
- Qualifications: Must have admin and order processing experience, plus customer email handling skills.
- Other info: This is a temporary role lasting approximately 4 weeks with an ASAP start.
The predicted salary is between 24000 - 36000 £ per year.
Company Benefits * The opportunity to work with an award-winning team who are at the pinnacle of their industry * Incredibly friendly team working environment * ASAP start * Easily Accessible offices and free onsite parking. * Monday – Friday working hours and early finish on Fridays! The Company you will be working for; MTrec Recruitment are proudly representing our industry leading client on their search for a Temporary Customer Service Administrator. The role will be running for approximately 4 weeks and is starting as soon as possible. This is an excellent opportunity to gain hands on experience with a highly prestigious company. If you feel you have the required skills and experience, then please apply for an immediate response! The Role you will be doing; * Providing administration customer service support to clients. * Ensure e-mail inboxes & customer portals are answered in a timely manner. * Processing customer orders in a timely manner. * Progression of orders are followed up to deliver a first-class service to customers. * You will be working Monday to Thursday 8:30 – 17:00 Friday 8:30 – 16:30 About you; * You must have administration experience * Order processing experience is essential * Experience in handling customer email enquiries * You must be able to start as soon as possible
Customer Service Administrator employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Research MTrec Recruitment and their client to understand their industry and what they value in customer service. This knowledge will help you tailor your approach during any interviews.
✨Tip Number 2
Prepare to discuss your previous administration and order processing experience in detail. Think of specific examples where you successfully managed customer inquiries or processed orders efficiently, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves handling customer emails and providing support, being able to articulate your thoughts clearly and professionally will be crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Be ready to showcase your ability to work in a team. The job description highlights a friendly team environment, so prepare to discuss how you’ve collaborated with others in past roles and how you can contribute positively to the team dynamic.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administration and order processing experience. Use specific examples that demonstrate your ability to handle customer email enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working with MTrec Recruitment and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to work in a fast-paced environment. Mention any experience you have with customer service and how you ensure timely responses to inquiries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific tasks you've handled, such as managing email inboxes or processing orders, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since the role involves providing customer service support, be ready to share examples of how you've successfully handled customer inquiries in the past. This will show your potential employer that you can deliver a first-class service.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like a delayed order or a difficult customer. Practising your responses to these scenarios can help you feel more confident and prepared.
✨Express Enthusiasm for the Role
Let your passion for the position shine through. Mention why you're excited about working with an award-winning team and how you can contribute to their success. A positive attitude can make a lasting impression.
