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- Tasks: Join us as a Customer Service Administrator, handling calls, orders, and supplier communications.
- Company: Be part of a successful company in Jarrow with a fantastic culture.
- Benefits: Enjoy a temporary to permanent role with an immediate start and a friendly team environment.
- Why this job: This role offers variety, a supportive culture, and the chance to make a real impact.
- Qualifications: Good communication skills, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: Experience with Sage 50 is a plus; you'll thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Rewards and Benefits on Offer; * Temporary to permanent role * Superb company culture * Immediate start * Varied and interesting role * Friendly working team environment MTrec’s New Opportunity Our client is an established and successful company based in Jarrow. They are currently looking for a Customer Service Administrator to join their team on a temporary to permanent basis. If you are interested and meet the person specification of the job role, please apply below. The Job You’ll be Doing; * Providing excellent customer service when dealing with customer calls, requests, and queries * Managing order confirmation processes with customer * Liaising with carriers to arrange timely collection of goods * Generating all necessary paperwork * Maintaining a transport log for arranged shipments * Receive, review and evaluate requisitions for materials, suppliers, services and equipment * Processing and issuing purchase orders * Chasing suppliers for outstanding orders * Researching and identifying new products and suppliers, negotiating prices and agreeing contracts * Assessing tenders from potential suppliers and liaising with them * Matching and coding sales invoices * Releasing supplier invoices for payments * Administering various logs * General filing of paperwork * Controlling office stationery stock * Managing incoming and outgoing post About You; * Have good written and verbal communication skills * Be able to work independently and plan your own work load effectively * Be able to communicate effectively with internal and external customers * Have an excellent attention to detail, with data entry ability * Experience with Sage 50 would be advantageous * Excellent computer proficiency, particularly Microsoft Office packages * Have the ability to work under pressure and meet deadlines * Provide exemplary customer service and maintain a positive attitude
Customer Service Administrator employer: MTrec Ltd Commercial
Contact Detail:
MTrec Ltd Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company culture and values of the organisation in Jarrow. Understanding their approach to customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since the role involves dealing with customer calls and queries, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of order management processes and logistics. This knowledge will not only help you in the role but also demonstrate your proactive approach to potential employers.
✨Tip Number 4
If you have experience with Sage 50 or similar software, be prepared to discuss it. Highlighting your familiarity with such tools can give you an edge, especially since it's mentioned as advantageous in the job description.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your customer service experience, attention to detail, and any familiarity with Sage 50 or Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their friendly working environment.
Highlight Key Skills: In your application, clearly outline your written and verbal communication skills, ability to work independently, and experience with managing orders and suppliers. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at MTrec Ltd Commercial
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong written and verbal communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might want to share examples of how you've successfully handled customer queries in the past.
✨Highlight Your Attention to Detail
This role requires excellent attention to detail, especially when managing orders and processing invoices. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This will show that you understand the importance of accuracy in this position.
✨Demonstrate Your Problem-Solving Skills
Customer service often involves resolving issues quickly and efficiently. Prepare to discuss situations where you've had to think on your feet to solve a problem or improve a process. This will illustrate your ability to work under pressure and meet deadlines.
✨Familiarise Yourself with Relevant Software
While experience with Sage 50 is advantageous, being proficient in Microsoft Office is crucial. Brush up on your skills with these tools before the interview. If you have any relevant experience, be sure to mention it, as it can set you apart from other candidates.
