Inbound Call Handler in Wallsend

Rewards and Benefits on offer:

• You will only be working Monday to Friday, from the hours of 09:00 to 19:00, with 8-hour shifts.
• Every other Saturday, from 09:00 to 13:00.
• A permanent contract from day one.
• Working with a friendly customer base.
• Superb team culture - everyone is very friendly, warm, and welcoming.
• An excellent training programme for the first 4 weeks.
• Option for hybrid working, following successful completion of probation/training period.
• Newcastle based offices.
• Car Parking facilities onsite.
• 25 days holidays + bank holidays, increasing to 28 after 5 years.
• Cycle to work scheme.
• Free Flu Jabs around flu season for those that wish to have them.
• Metro pass season ticket loan.
• EAP - Employee Assistance Programme.
• Company Pension Scheme.
• A very secure, well-established employer, with long-term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and can provide a great customer experience, please apply for an immediate response.

You must be IT literate, experienced in dealing with customers in a professional manner, and able to respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• Managing inbound telephone calls from clients and prospective clients.
• Offering appropriate quotations to customers using relevant procedures and systems.
• Relaying this information to the client in a durable and understandable medium.
• Responding to customer emails.
• Assisting with technical queries.
• Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
• First line response to incoming calls.
• Accurately and speedily set up new claims.
• Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
• Professional handling of calls to ascertain liability and move forward in a positive manner.
• Record all relevant information to reduce potential costs and identify indemnity concerns.
• Makes outbound calls when appropriate.
• Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
• Accurately setting up of new claims with all preliminary tasks completed.
• Proactively manages third party captures.
• Communicates with brokers where necessary.

About you:

• Experience within a customer service type background; ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
• An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
• Confident telephone manner and able to present to your customers in a clear and concise manner.
• Strong spoken and written communication skills.
• You must be IT literate and be able to provide a customer service response via emails where required.
• Key qualities to possess for the role are a positive, friendly, and customer orientated attitude.
• High attention to detail.
• Strong time management and organisational skills.
• A pro-active attitude with a self-starter attitude.
• You will be looking for a long-term career move.