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- Tasks: Handle customer calls and emails in Swedish and English, providing top-notch service.
- Company: Join MTrec, a blue-chip company known for its supportive and team-focused culture.
- Benefits: Enjoy remote work, Monday to Friday hours, and world-class training opportunities.
- Why this job: Be part of a motivated team that values customer satisfaction and personal development.
- Qualifications: Fluency in Swedish and English with a background in customer service required.
- Other info: Work from home with occasional office visits every 3-4 months for training.
The predicted salary is between 28800 - 43200 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need; please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Swedish and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working Monday to Friday either 8am - 4pm / 9am - 5pm.
About you:
- Fluent in Swedish and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers' problems.
Swedish Speaking Customer Service Advisor Remote in Newcastle-upon-Tyne employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking Customer Service Advisor Remote in Newcastle-upon-Tyne
✨Tip Number 1
Brush up on your Swedish language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only prepare you for potential interview questions but also demonstrate your proactive approach to problem-solving.
✨Tip Number 3
Research MTrec and their company culture. Understanding their values and what they look for in a team player can help you tailor your responses and show that you're a great fit for their team-focused environment.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your dedication to providing excellent service.
We think you need these skills to ace Swedish Speaking Customer Service Advisor Remote in Newcastle-upon-Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you used Swedish and English. Emphasise skills that align with the job description, such as problem-solving and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in both Swedish and English. Mention specific examples of how you've successfully resolved customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to work in a team. Mention any experience you have with remote work or handling customer inquiries via phone and email.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MTrec Commercial
✨Brush Up on Your Language Skills
Since the role requires fluency in both Swedish and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in both languages.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles that highlight your ability to handle customer enquiries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you resolved issues and provided excellent service.
✨Emphasise Teamwork and Collaboration
This company values a team-based culture, so be prepared to discuss how you work well with others. Share examples of how you've contributed to a team environment and supported colleagues in achieving common goals.
✨Prepare for Remote Work Questions
As this is a home-based position, expect questions about your remote work setup and how you manage your time and productivity. Discuss your stable WiFi connection, suitable workspace, and any tools or strategies you use to stay organised while working from home.
