At a Glance
- Tasks: Support customers with inquiries and manage claims efficiently.
- Company: Join a prestigious, award-winning company in a dynamic office environment.
- Benefits: Enjoy 25 days holiday, hybrid working options, and a solid pension scheme.
- Other info: Permanent role with a supportive team culture and long-term career progression.
- Why this job: Kickstart your career in customer service with excellent training and growth opportunities.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 24000 - 30000 € per year.
You will only be working Monday to Friday, from 09:00 to 19:00, with 8-hour shifts. You will also be required to work every other Saturday, from 09:00 to 13:00.
A permanent contract from day one.
An excellent training programme for the first 4 weeks.
Option for hybrid working, following successful completion of probation/training period.
Car parking facilities onsite.
25 days holidays + bank holidays, increasing to 28 after 5 years.
Cycle to work scheme.
Metro pass season ticket loan.
EAP Employee Assistance Programme.
Company Pension Scheme.
A very secure, well-established employer, with long-term career progression.
MTrec Commercial is proudly representing our prestigious award-winning Newcastle-based client with their plans for growth and expansion for their state-of-the-art Customer Service operation. They are looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and work in an exceptional office environment.
If you have a background in customer services and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, with a superb team-based culture and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-oriented individuals who are seeking a long-term permanent job opportunity.
Responsibilities include:
- Managing inbound telephone calls from clients and prospective clients.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers, ensuring all sales/files are processed in a compliant manner.
- Accurately and speedily set up new claims.
- Apply relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately set up new claims with all preliminary tasks completed.
Experience within a customer service background is ideal; we are looking for someone who has worked in an office-based setting and received inbound calls. A confident telephone manner and the ability to present to customers in a clear and concise manner are essential. You must be IT literate and able to provide a customer service response via emails where required.
Key qualities to possess for the role are a positive, friendly, and customer-oriented attitude. You will be looking for a long-term career move.
Customer Training Support Advisor in Sunderland employer: MTrec Commercial
Join a prestigious and award-winning company in Newcastle that prioritises employee growth and well-being. With a strong focus on training, a supportive team culture, and excellent benefits including hybrid working options and generous holiday allowances, this is an ideal environment for those seeking a long-term career in customer service. Enjoy the perks of a secure employer with ample opportunities for advancement in a state-of-the-art office setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Training Support Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their customer service ethos. Think about how your experience aligns with their values and be ready to share specific examples of how you've provided excellent customer service in the past.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, especially in a customer service context. Plus, it’ll boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our fantastic team!
We think you need these skills to ace Customer Training Support Advisor in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant IT skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've provided excellent customer service in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make sure we can easily see how your experience aligns with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at MTrec Commercial
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your IT Literacy
As the job requires being IT literate, brush up on any relevant software or tools you might be using. If possible, practice navigating through common customer service platforms or CRM systems to demonstrate your comfort with technology during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the training programme, team culture, and career progression opportunities. This shows that you’re serious about the role and eager to grow within the company.
