At a Glance
- Tasks: Manage customer calls and emails, providing top-notch service in a dynamic team.
- Company: Join an award-winning Newcastle-based company with a strong growth vision.
- Benefits: Enjoy 25 days holiday, hybrid working options, and a secure pension scheme.
- Other info: Permanent contract from day one with a vibrant office culture.
- Why this job: Kickstart your career in a supportive environment with excellent training and progression opportunities.
- Qualifications: Customer service experience and IT literacy are essential for this role.
The predicted salary is between 22000 - 26000 € per year.
You will only be working Monday to Friday, from the hours of 09:00 to 19:00, with 8-hour shifts. You will also be required to work every other Saturday, from 09:00 to 13:00.
A permanent contract from day one.
An excellent training programme for the first 4 weeks.
Option for hybrid working, following successful completion of probation/training period.
Car parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Cycle to work scheme
- Metro pass season ticket loan
- EAP Employee Assistance Programme
- Company Pension Scheme
A very secure, well-established employer, with long-term career progression.
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
Key responsibilities include:
- Managing inbound telephone calls from clients and prospective clients.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- Accurately and speedily set up new claims.
- Apply relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
Experience within a customer service type background is ideal; we are looking for someone who has worked in an office-based setting and received inbound calls. A confident telephone manner and the ability to present to your customers in a clear and concise manner is essential. You must be IT literate and able to provide a customer service response via emails where required.
Key qualities to possess for the role are a positive, friendly, and customer orientated attitude. You will be looking for a long-term career move.
Customer Service Advisor - Training in Sunderland employer: MTrec Commercial
Join a prestigious and award-winning company in Newcastle as a Customer Service Advisor, where you will benefit from a permanent contract from day one, an excellent training programme, and opportunities for hybrid working after your probation. With a supportive team-based culture, 25 days of holiday plus bank holidays (increasing to 28 after five years), and a strong focus on employee growth and career progression, this is an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Sunderland
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like difficult customers or tricky queries. This will boost your confidence and prepare you for those role-play questions during the interview.
✨Tip Number 3
Dress the part! Even if the office is casual, looking smart shows you take the opportunity seriously. Plus, it can give you a confidence boost when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Training in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant IT skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join our team. Share specific examples of how you've provided excellent customer service in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the right candidate for the Customer Service Advisor position.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly with an update!
How to prepare for a job interview at MTrec Commercial
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you provided excellent service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle customer interactions professionally.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time when you went above and beyond for a customer?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer's time and are serious about the opportunity. Plus, looking professional can boost your confidence as you walk into the room.
