At a Glance
- Tasks: Manage fraud investigation claims and enhance our fraud strategy.
- Company: Join a multi-award-winning business with a supportive culture.
- Benefits: Competitive salary, hybrid working, free breakfast, and 25+ holidays.
- Other info: Dynamic team environment with excellent growth opportunities.
- Why this job: Make a real impact in fraud prevention and develop your career.
- Qualifications: Experience in motor insurance fraud investigations and strong analytical skills.
The predicted salary is between 33075 - 40425 £ per year.
The rewards and benefits on offer:
- Immediate start available
- Highly Competitive salary and benefits package
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment
- Hybrid working Monday - Friday 9.00 5.00 (1 hour for lunch)
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Pension Employee 5% and Employer 3%
- Free Parking on site
- Free Daily Fruit drops
- Free Breakfast for all staff
- Death in service 3 times salary
- Employee Assistance programme
- Discount platform
- Day off for your birthday
- Free flu jabs for anyone that wishes to have them
- Cycle to work scheme
- Salary sacrifice
- Season ticket for the metro
The role will be highly varied, interesting and rewarding. As a senior member of the team, you'll play a key role in identifying opportunities to enhance our fraud strategy, improve referral quality, and support the continuous development of our counter-fraud capability. You'll be empowered to make decisions, drive investigations, and contribute to the ongoing evolution of our fraud capability.
What You'll Be Doing:
- Managing a portfolio of up to 150 fraud investigation claims
- Reviewing and triaging fraud referrals, identifying the most appropriate investigation strategy from the outset
- Analysing intelligence and evidence to drive effective, proportionate investigations and achieve the correct claims outcome
- Managing claims proactively from cradle to grave, ensuring compliance with internal procedures, service standards, and regulatory requirements
- Identifying and preventing claims leakage while maximising savings, repudiations, and fraud prevention opportunities
- Accurately recording and evidencing all indemnity and claims savings achieved
- Ensuring compliance with Consumer Duty, FCA requirements, and company policies
- Delivering fair and professional customer outcomes while maintaining a strong fraud detection mindset
- Liaising with policyholders, third parties, solicitors, investigators, and other external stakeholders
- Providing clear, concise, and targeted instructions to suppliers and investigation partners
- Supporting the development of the team by sharing knowledge, identifying trends, and contributing ideas to improve processes, controls, and referral quality
About You:
- Proven experience handling fraud investigations within a motor insurance claims environment
- Strong technical knowledge across: Indemnity, Liability, Credit hire, Property damage, First-party claims, Personal injury claims
- Excellent investigation, analytical, and decision-making skills
- Strong understanding of fraud indicators, intelligence-led investigations, and proportionate claims handling
- Effective Claims management skills, with a disciplined approach to reserving, diary management, and customer communication
- Ability to work independently, prioritise effectively, and manage your own SLAs
- Strong negotiation and influencing skills
- Excellent verbal and written communication skills
- Commitment to delivering exceptional customer service while protecting the business from fraud risk
- Experience using fraud intelligence and investigative tools, including the Insurance Fraud Bureau (IFB)
- Experience reviewing IFB alerts, submitting intelligence, and identifying exposure through industry fraud databases
- Knowledge of counter-fraud best practice, emerging fraud trends, and industry intelligence sharing initiatives
Senior Motor Fraud Claims Handler employer: MTrec Commercial
Join a dynamic team where your contributions as a Finance Ledgers Clerk will be valued and recognised. Our company promotes a healthy work/life balance with competitive salaries and flexible hours, including a part-time option that could lead to a permanent position. With a strong focus on employee growth and development, we offer a supportive work culture that encourages professional advancement in a thriving industry.
