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- Tasks: Manage customer calls and emails, providing excellent service and support.
- Company: Award-winning Newcastle-based company with a friendly team culture.
- Benefits: Permanent contract, hybrid working options, 25 days holiday, and more.
- Other info: Excellent training provided and opportunities for long-term career progression.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working Monday to Friday, from 09:00 to 19:00 (8-hour shifts).
- Every other Saturday, from 09:00 to 13:00.
- A permanent contract from day one.
- Working with a friendly customer base.
- Superb team culture; everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Option for hybrid working, following successful completion of probation/training period.
- Newcastle based offices.
- Car parking facilities onsite.
- 25 days holidays plus bank holidays, increasing to 28 after 5 years.
- Cycle to work scheme.
- Free flu jabs around flu season for those that wish to have them.
- Metro pass season ticket loan.
- EAP Employee Assistance Programme.
- Company Pension Scheme.
- A very secure, well-established employer, with long-term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and can provide a great customer experience, please apply for an immediate response.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems.
- Relaying this information to the client in a durable and understandable medium.
- Responding to customer emails.
- Assisting with technical queries.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- First line response to incoming calls.
- Accurately and speedily set up new claims.
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate.
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
- Proactively manages third party captures.
- Communicates with brokers where necessary.
About you:
- Experience within a customer service type background, ideally in an office-based setting receiving inbound calls.
- Demonstrated good longevity and tenure in your job roles.
- Experience of service-based sales, where you have cross-sold or up-sold a product or service.
- Confident telephone manner and ability to present to customers in a clear and concise manner.
- Strong spoken and written communication skills.
- IT literate and able to provide a customer service response via emails where required.
- Key qualities include a positive, friendly, and customer-oriented attitude.
- High attention to detail.
- Strong time management and organisational skills.
- A pro-active attitude with a self-starter mentality.
- Looking for a long-term career move.
Customer Service Representative in North East employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in North East
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen on the role. Ask about the training programme or opportunities for career progression – it’ll impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that perfect job!
We think you need these skills to ace Customer Service Representative in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the perfect fit for our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your experience aligns with what we’re looking for. Keep it friendly and professional, just like our team culture!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Be clear, concise, and friendly – we love a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website for a quicker response. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at MTrec Commercial
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, culture, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to provide a great customer experience, which is crucial for this role.
✨Practice Your Communication Style
Since the role requires strong spoken and written communication skills, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with presenting yourself in a professional manner.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, training programmes, and opportunities for career progression. This shows that you are not just interested in the job, but also in how you can grow within the company.