At a Glance
- Tasks: Manage customer calls and emails, providing excellent service and support.
- Company: Award-winning Newcastle-based company with a friendly team culture.
- Benefits: Permanent contract, hybrid working options, 25 days holiday, and more.
- Other info: Great training programme and long-term career progression opportunities.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working Monday to Friday, from 09:00 to 19:00 with 8-hour shifts.
- Every other Saturday from 09:00 to 13:00.
- A permanent contract from day one.
- Friendly customer base with a superb team culture.
- Excellent training programme for the first 4 weeks.
- Option for hybrid working after successful completion of probation/training period.
- Newcastle based offices with car parking facilities onsite.
- 25 days holidays plus bank holidays, increasing to 28 after 5 years.
- Cycle to work scheme.
- Free flu jabs around flu season for those that wish to have them.
- Metro pass season ticket loan.
- Employee Assistance Programme (EAP).
- Company Pension Scheme.
- Long-term career progression with a secure and well-established employer.
Your New Career Opportunity:
MTrec Commercial is proudly representing our prestigious award-winning Newcastle based client with their plans for growth and expansion in their state-of-the-art Customer Service operation. They are looking to recruit a permanent Customer Service Representative to join their highly trained team in an excellent office environment.
If you have a background in customer services and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers professionally, and able to respond to customer service calls and emails.
You will be joining a dynamic company with a superb team-based culture and huge opportunities for career advancement.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems.
- Relaying information to clients in a clear and understandable manner.
- Responding to customer emails and assisting with technical queries.
- Maintaining competent knowledge of all products and services offered to both commercial and retail customers.
- First line response to incoming calls.
- Accurately setting up new claims and recording information for speedy closure and optimum settlement.
- Professional handling of calls to ascertain liability and move forward positively.
- Making outbound calls when appropriate and applying relevant notes to claims.
- Proactively managing third party captures and communicating with brokers as necessary.
About you:
- Experience in a customer service background, ideally in an office-based setting.
- Demonstrated longevity and tenure in job roles.
- Experience in service-based sales, including cross-selling or upselling.
- Confident telephone manner with clear and concise communication skills.
- Strong spoken and written communication skills.
- IT literate with the ability to respond to customer service queries via email.
- Positive, friendly, and customer-oriented attitude.
- High attention to detail and strong time management skills.
- Proactive self-starter looking for a long-term career move.
Customer Service Agent in North East employer: MTrec Commercial
Join a prestigious Newcastle-based company that values its employees with a superb team culture and a commitment to long-term career progression. Enjoy a permanent contract from day one, generous benefits including 25 days holiday (increasing to 28 after five years), hybrid working options, and a supportive training programme. With a friendly customer base and a secure work environment, this is an excellent opportunity for those seeking meaningful employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Commercial:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Commercial!
How to prepare for a job interview at MTrec Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
