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- Tasks: Provide top-notch customer service in Romanian and English, handling calls and maintaining records.
- Company: Join a prestigious company known for its supportive culture and growth opportunities.
- Benefits: Enjoy remote work after training, a bonus scheme, and a permanent contract.
- Why this job: Utilise your language skills while making a real difference in customer experiences.
- Qualifications: Fluency in Romanian and English, with any customer service experience preferred.
- Other info: Full training provided, with a dynamic team environment and flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
Benefits and Rewards on offer:
- Remote working after training/probation
- Great work/life balance
- Bonus Scheme
- Permanent contract
You will be working for a prestigious company with continuous training and development.
The Company you will be working for: MTrec Commercial are proudly representing our industry leading client on their search for a Romanian Speaker to join their customer service team on a full-time, permanent basis. The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home!
The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc. You must be completely fluent in speaking, reading and writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response.
The Role you will be doing:
- Answering inbound calls in Romanian and English
- Making outbound calls to clients
- Providing updates and information when required
- Use of in-house system maintaining accurate and detailed records
- Providing an efficient service to clients in a professional and courteous manner
- Always maintaining strict confidentiality and compliance guidelines
- Able to work between 9am - 7pm on a rota basis
About You:
- Fluent/Native/Professional Level of Romanian and English are essential
- Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc., is preferred, though not essential and full training is provided
- Strong communication skills
- IT literate
- Confident on speaking with clients over the phone
- Team Player and a positive attitude
- Punctual and reliable
Romanian Speaking Customer Service Advisor in Newcastle upon Tyne employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get your game face on! When you’re prepping for that interview, practice answering common questions in both Romanian and English. This will help you feel more confident and show off your language skills.
✨Tip Number 2
Don’t just sit back and wait for the phone to ring! Reach out to your network and let them know you’re on the hunt for a Romanian Speaking Customer Service Advisor role. You never know who might have a lead or a connection!
✨Tip Number 3
Show us your personality! During interviews, be sure to highlight your customer service experience and how you’ve handled tricky situations. A positive attitude goes a long way in making a great impression.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for talented individuals like you, so don’t hesitate to submit your application and get the ball rolling.
We think you need these skills to ace Romanian Speaking Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Romanian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can use your bilingual abilities to provide excellent customer service!
Tailor Your Experience: When listing your previous customer service experience, be specific about what you've done in roles like Contact Centre, Retail, or Hospitality. We love seeing how your past experiences can translate into success in this new role!
Keep It Professional Yet Friendly: Your written application should reflect the professional yet approachable nature we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you're a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get back to you quickly. We’re excited to hear from you and see how you can contribute to our team!
How to prepare for a job interview at MTrec Commercial
✨Brush Up on Your Language Skills
Since this role requires fluency in both Romanian and English, make sure to practice speaking, reading, and writing in both languages. You might even want to prepare some common customer service phrases or scenarios in both languages to showcase your skills during the interview.
✨Show Off Your Customer Service Experience
Think about your previous roles in customer service, whether in retail, hospitality, or contact centres. Prepare specific examples of how you handled difficult situations or provided excellent service. This will help demonstrate your experience and problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of research on the company you’re interviewing for. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewer. This could be about the training process, the team culture, or opportunities for growth within the company. It shows that you’re engaged and serious about the position.
