At a Glance
- Tasks: Handle customer queries via calls, emails, and live chat while managing finance matters.
- Company: Join a prestigious company with a supportive and friendly work environment.
- Benefits: Enjoy hybrid working, free parking, pension contributions, and an employee assistance programme.
- Other info: Immediate start available with great career growth opportunities.
- Why this job: Make a real difference by providing excellent customer service and resolving queries efficiently.
- Qualifications: Strong attention to detail, communication skills, and experience in a regulated environment.
The predicted salary is between 25000 - 30000 £ per year.
Rewards & Benefits on Offer:
- Full time and permanent job opportunity.
- Hybrid working after 6 months probation.
- Free on-site parking.
- Immediate start date.
- Pension: Employee 5% and Employer 3%.
- Employee Assistance programme.
- Supportive and friendly working environment.
The Company you will be working with:
Mtrec Commercial are proudly representing our prestigious client on their search for a confident and detail-focused Customer Service Administrator to join their team on a full-time and permanent basis. You will handle customer contact, administration finance and fraud-related checks while making sure customers are treated fairly and all work is completed in line with FCA, Consumer Duty and company processes. If you have the required skills and experience, then please apply for an immediate response.
The Role you will be doing:
- Handle calls, emails, live chat and administration tasks professionally.
- Manage debt and all finance matters.
- Work with internal teams to support customers and resolve queries efficiently.
- Review fraud reports and identify potential concerns.
- Refer cases, update records and follow cancellation or voidance processes where needed.
- Maintain accurate logs and help spot trends, fraud rings or ghost broker activity.
- Provide excellent service while following FCA, Consumer Duty and Treating Customers Fairly requirements.
About You:
- Strong attention to detail and an analytical approach.
- Confident written and verbal communication skills.
- Good organisation, prioritisation and problem-solving skills.
- Ability to work under pressure and use your own initiative.
- IT confidence and accurate record keeping.
- Experience working within a regulated company.
- A positive, professional and customer-focused attitude.
Customer Service Administrator in Newcastle upon Tyne employer: MTrec Commercial
Join a dynamic team where your contributions as a Finance Ledgers Clerk will be valued and recognised. Our company promotes a healthy work/life balance with competitive salaries and flexible hours, including a part-time option that could lead to a permanent position. With a strong focus on employee growth and development, we offer a supportive work culture that encourages professional advancement in a thriving industry.
