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For Companies At a Glance
- Tasks: Provide top-notch customer service in Romanian and English, handling calls and maintaining records.
- Company: Join a prestigious company known for its supportive culture and growth opportunities.
- Benefits: Enjoy remote work after training, a bonus scheme, and a permanent contract.
- Why this job: Utilise your language skills while making a real difference in customer experiences.
- Qualifications: Fluency in Romanian and English, with any customer service experience preferred.
- Other info: Full training provided in a dynamic environment with great work/life balance.
The predicted salary is between 30000 - 42000 £ per year.
Benefits and Rewards on offer:
- Remote working after training/probation
- Great work/life balance
- Bonus Scheme
- Permanent contract
- Continuous training and development
The Company you will be working for:
MTrec Commercial are proudly representing our industry leading client on their search for a Romanian Speaker to join their customer service team on a full-time, permanent basis. The role is based onsite for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc.
You must be completely fluent in speaking, reading and writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response.
The Role you will be doing:
- Answering inbound calls in Romanian and English
- Making outbound calls to clients
- Providing updates and information when required
- Use of in-house system maintaining accurate and detailed records
- Providing an efficient service to clients in a professional and courteous manner
- Always maintaining strict confidentiality and compliance guidelines
- Able to work between 9am - 7pm on a rota basis
About You:
- Fluent/Native/Professional Level of Romanian and English are essential
- Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc., is preferred, though not essential and full training is provided
- Strong communication skills
- IT literate
- Confident on speaking with clients over the phone
- Team Player and a positive attitude
- Punctual and reliable
Locations
Romanian Speaking Customer Service Advisor in Newcastle upon Tyne, North East employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Customer Service Advisor in Newcastle upon Tyne, North East
✨Tip Number 1
Get your game face on! When you’re prepping for that interview, practice answering common customer service questions in both Romanian and English. This will help you feel more confident and show off your language skills.
✨Tip Number 2
Don’t underestimate the power of a good follow-up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Remember, we’re here to help! Check out our website for tips and resources tailored to landing your dream job. We’ve got your back every step of the way!
We think you need these skills to ace Romanian Speaking Customer Service Advisor in Newcastle upon Tyne, North East
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Romanian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can use your bilingual abilities to provide excellent customer service!
Tailor Your Experience: Even if your previous experience isn't directly in customer service, we want to know how your past roles have prepared you for this position. Be sure to mention any relevant skills or experiences that showcase your ability to communicate effectively and handle customer inquiries.
Keep It Professional Yet Friendly: Your written application should reflect the professional yet approachable nature of our team. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you might interact with customers.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at MTrec Commercial
✨Brush Up on Your Language Skills
Since this role requires fluency in both Romanian and English, make sure to practice speaking, reading, and writing in both languages. You could even prepare a few common customer service scenarios in both languages to showcase your skills during the interview.
✨Know the Company Inside Out
Research the company you’re interviewing for. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
Think about your previous customer service experiences and be ready to discuss them. Prepare examples that highlight your problem-solving skills, ability to handle difficult situations, and how you maintain professionalism under pressure.
✨Show Off Your IT Skills
As the role involves using an in-house system, be prepared to discuss your IT literacy. If you have experience with specific software or systems, mention them. If not, express your willingness to learn and adapt quickly to new technologies.
