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- Tasks: Handle inbound calls and emails, providing top-notch customer service in Dutch and English.
- Company: Join MTrec, a blue-chip company known for its supportive and team-focused culture.
- Benefits: Enjoy remote work, Monday to Friday schedule, and world-class training opportunities.
- Why this job: Be part of a motivated team that values customer satisfaction and professional growth.
- Qualifications: Fluent in Dutch and English with a background in customer service required.
- Other info: Work from home with all necessary systems provided; open to applicants outside local area.
The predicted salary is between 24000 - 36000 £ per year.
Rewards and Benefits on offer: November Starts available Working for a blue-chip company with a great team-based culture. The role is only working Monday to Friday- no weekends! Home based position from day one! World class training and development opportunities The Company you will be working for: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Dutch Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. Please ensure you have suitable lap-top or PC equipment at home, all other systems and log in details will be provided by the company. We are open to applicants to do not live local to the company site. The Role you will be doing: Handle inbound calls from consumers and distributors Address customer enquiries via telephone and email in Dutch and English Providing quality advice and information to consumers and distributors. Resolve queries and keep customers updated on the status of their enquiries. Process inbound calls accurately and efficiently. Make effective use of down time, by assisting colleagues with other tasks. Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service. Fulfil any other ad-hoc duties. Working Monday Friday either 8am 4pm About you: Fluent in Dutch and English You must have a customer service background You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied. You will be a great team player and you will be motivated by helping solve customers problems. JBRP1_UKTJ
MTrec Commercial | Dutch Speaking Customer Service Advisor Remote | newcastle-upon-tyne, tyne and wear employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MTrec Commercial | Dutch Speaking Customer Service Advisor Remote | newcastle-upon-tyne, tyne and wear
✨Tip Number 1
Make sure to highlight your customer service experience during any conversations or interviews. Share specific examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to provide quality advice and information.
✨Tip Number 2
Since this role requires fluency in both Dutch and English, practice your language skills before any discussions. Being able to switch seamlessly between the two languages will show your proficiency and make a great impression.
✨Tip Number 3
Familiarize yourself with common customer service tools and software that may be used in remote positions. This knowledge can help you feel more confident and prepared when discussing your technical abilities.
✨Tip Number 4
Emphasize your team player mentality during interactions. Share instances where you've collaborated with colleagues to enhance customer satisfaction, as this aligns with the company's focus on teamwork and support.
We think you need these skills to ace MTrec Commercial | Dutch Speaking Customer Service Advisor Remote | newcastle-upon-tyne, tyne and wear
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both Dutch and English in your CV and cover letter. This is crucial for the role, so provide specific examples of how you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles in your application. Use metrics or specific achievements to demonstrate your ability to resolve queries and provide excellent service.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of MTrec. Mention your team player attitude and motivation to help customers, as these are key traits they are looking for.
Prepare for Remote Work: Since this is a home-based position, mention your experience with remote work or your readiness to adapt to it. Ensure you have the necessary equipment and a suitable workspace at home, as this shows your preparedness for the role.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both languages.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've handled customer inquiries, resolved issues, and provided excellent service to showcase your skills.
✨Emphasize Teamwork and Collaboration
This company values a team-focused culture, so be ready to talk about your experiences working in teams. Share examples of how you've collaborated with colleagues to achieve common goals and how you contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service approach. Think of situations where you successfully resolved customer issues and be ready to explain your thought process and actions taken.
