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- Tasks: Lead a dynamic team while utilising your German language skills.
- Company: Join a market-leading company with a strong focus on growth and innovation.
- Benefits: Enjoy remote/hybrid work, competitive salary, and excellent career progression.
- Why this job: Make a real difference in a thriving company while developing your leadership skills.
- Qualifications: Fluency in German and proven leadership experience required.
- Other info: Flexible working arrangements with great transport links.
The predicted salary is between 28800 - 42000 £ per year.
The Company Youll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Team Leaderwho is fluent in German. The company are ideally situated just south of Newcastle City Centre and have excellent links to public transport; you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing:
- Lead and inspire a team of up to 12 Customer Service Advisors, supported by a Team Supervisor, to consistently meet and exceed service standards, KPIs, and SLAs.
- Take a hands-on approach to coaching, delivering regular 1:1s, feedback sessions, and performance reviews that support individual growth and development.
- Monitor the quality of claim processing and contact handling to ensure accuracy, compliance, and excellent customer experience.
- Carry out root cause analysis on quality issues and service failures, identifying trends and using insights to shape targeted training and coaching plans.
- Handle escalated calls and complaints from Team Supervisors and Customer Service Advisors when required, ensuring issues are resolved professionally and in line with company standards.
- Work with Client Delivery Managers to escalate customer or operational issues to clients where appropriate, ensuring timely and effective resolution.
- Work closely with the Forecast and Planning team to allocate work effectively, monitor contact and claim volumes, and take proactive steps to achieve service level agreements.
- Support new team members through effective onboarding, training, and early-stage coaching to ensure a strong start.
- Promote a culture of continuous learning by sharing knowledge, best practices, and encouraging personal ownership of development.
- Use performance data, call monitoring, and feedback to drive improvement and recognise high performance.
- Collaborate with the Customer Services Manager to embed a people-first approach to performance, engagement, and continuous improvement.
- The role will be working Monday to Friday either, 8am 4pm / 9am 5pm.
About you;
- Fluent or Professional level German is essential
- Proven experience in a Team Leader or Supervisory role within a contact centre or customer service environment.
- Experience working in a multilingual contact centre environment is highly advantageous.
- Strong experience in quality monitoring, feedback delivery, and translating insights into actionable training interventions.
- Demonstrated success in coaching and developing individuals to improve performance and unlock potential.
- Ability to handle complex and escalated customer interactions with professionalism and confidence.
- Strong interpersonal and leadership skills with the ability to motivate and engage a diverse team.
- Confidence using performance metrics and quality assurance tools to guide coaching and continuous improvement.
- Experience working with planning and forecasting teams to support work allocation, volume management, and SLA achievement.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Passion for delivering customer excellence and nurturing a supportive team culture.
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German Speaking Team Leader employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a German-speaking Team Leader role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leader positions and practice your answers. Make sure to highlight your fluency in German and any relevant experience that sets you apart from the crowd.
✨Tip Number 3
Show off your personality! When you get the chance to interview, let your enthusiasm shine through. Companies love candidates who are not only qualified but also bring a positive vibe to the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace German Speaking Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your leadership experience and fluency in German, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal, and don’t forget to mention your language skills!
Showcase Your Communication Skills: As a Team Leader, communication is crucial. In your application, demonstrate your ability to convey ideas clearly and effectively. This could be through your writing style or by providing examples of successful team interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and tech-savvy!
How to prepare for a job interview at MTrec Commercial
✨Brush Up on Your German
Since the role requires fluency in German, make sure you’re comfortable speaking and understanding the language. Practice common interview questions in German and be ready to switch languages if needed during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Leadership Questions
As a Team Leader, you’ll likely face questions about your leadership style and experience. Think of specific examples from your past where you successfully led a team or resolved conflicts, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or future projects. This shows that you’re engaged and serious about the position.
