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- Tasks: Lead a dynamic team while utilising your German language skills.
- Company: Join a market-leading company with a focus on growth and innovation.
- Benefits: Enjoy remote/hybrid work options and excellent transport links.
- Why this job: Be part of an expanding team and make a real difference.
- Qualifications: Fluency in German and strong leadership abilities.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
The Company Youll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Team Leaderwho is fluent in German. The company are ideally situated just south of Newcastle City Centre and have excellent links to public transport; you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing:
- Lead and inspire a team of up to 12 Customer Service Advisors, supported by a Team Supervisor, to consistently meet and exceed service standards, KPIs, and SLAs.
- Take a hands-on approach to coaching, delivering regular 1:1s, feedback sessions, and performance reviews that support individual growth and development.
- Monitor the quality of claim processing and contact handling to ensure accuracy, compliance, and excellent customer experience.
- Carry out root cause analysis on quality issues and service failures, identifying trends and using insights to shape targeted training and coaching plans.
- Handle escalated calls and complaints from Team Supervisors and Customer Service Advisors when required, ensuring issues are resolved professionally and in line with company standards.
- Work with Client Delivery Managers to escalate customer or operational issues to clients where appropriate, ensuring timely and effective resolution.
- Work closely with the Forecast and Planning team to allocate work effectively, monitor contact and claim volumes, and take proactive steps to achieve service level agreements.
- Support new team members through effective onboarding, training, and early-stage coaching to ensure a strong start.
- Promote a culture of continuous learning by sharing knowledge, best practices, and encouraging personal ownership of development.
- Use performance data, call monitoring, and feedback to drive improvement and recognise high performance.
- Collaborate with the Customer Services Manager to embed a people-first approach to performance, engagement, and continuous improvement.
- The role will be working Monday to Friday either, 8am 4pm / 9am 5pm.
About you;
- Fluent or Professional level German is essential
- Proven experience in a Team Leader or Supervisory role within a contact centre or customer service environment.
- Experience working in a multilingual contact centre environment is highly advantageous.
- Strong experience in quality monitoring, feedback delivery, and translating insights into actionable training interventions.
- Demonstrated success in coaching and developing individuals to improve performance and unlock potential.
- Ability to handle complex and escalated customer interactions with professionalism and confidence.
- Strong interpersonal and leadership skills with the ability to motivate and engage a diverse team.
- Confidence using performance metrics and quality assurance tools to guide coaching and continuous improvement.
- Experience working with planning and forecasting teams to support work allocation, volume management, and SLA achievement.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Passion for delivering customer excellence and nurturing a supportive team culture.
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German Speaking Team Leader employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Team Leader
✨Tip Number 1
Make sure you brush up on your German language skills before the interview. We want to show off your fluency, so practice speaking and listening to ensure you're ready to impress!
✨Tip Number 2
Research the company culture and values. We should align our answers with what they stand for, showing that we’re not just a fit for the role, but for the team too!
✨Tip Number 3
Prepare some questions to ask during the interview. This shows our interest in the role and helps us figure out if it’s the right place for us. Plus, it makes the conversation more engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and we can track our progress easily.
We think you need these skills to ace German Speaking Team Leader
Some tips for your application 🫡
Show Off Your German Skills: Since this role is all about being fluent in German, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken German!
Tailor Your CV: Don’t just send out the same CV for every job. We love seeing applications that are tailored to the Team Leader position. Highlight your leadership experience and any relevant achievements that show you’re the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great addition to our team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join us!
How to prepare for a job interview at MTrec Commercial
✨Brush Up on Your German
Since the role requires fluency in German, make sure you’re comfortable speaking and understanding the language. Practise common interview questions in German to show your proficiency and confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
✨Prepare for Leadership Questions
As a Team Leader, you’ll likely face questions about your leadership style and experience. Think of specific examples from your past where you successfully led a team or resolved conflicts, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows that you’re engaged and serious about the position. You might ask about team dynamics or what success looks like in this role.
