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For Companies At a Glance
- Tasks: Assist German-speaking customers via calls and emails, ensuring top-notch service.
- Company: Join MTrec Commercial, a leading firm known for its supportive and friendly work culture.
- Benefits: Enjoy training opportunities, a discretionary bonus, and a vibrant team environment.
- Why this job: Be part of an award-winning team with great career progression and a positive atmosphere.
- Qualifications: Fluent German and previous customer service experience are essential.
- Other info: Work Monday to Friday, 8:30 to 17:00, in easily accessible offices.
The predicted salary is between 28000 - 42000 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- Discretionary annual bonus.
- Further benefits discussed at interview.
The Company Youll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Translating material for the German market.
- Delivering a great customer experience for German based customers both via email and on the telephone
- Account management.
- First contact resolution of customers and clients queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday 8:30 17:00.
The Person:
- Fluent or Professional level German is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
German Speaking Customer Service Advisor in Stanley, County Durham employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor in Stanley, County Durham
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview and demonstrate your fluency.
✨Tip Number 2
Familiarise yourself with the company’s values and customer service approach. Understanding their ethos will allow you to tailor your responses during the interview and show that you're a great fit for their team.
✨Tip Number 3
Prepare examples from your previous customer service experience that highlight your problem-solving skills and ability to handle complaints. This will showcase your capability to deliver excellent customer experiences.
✨Tip Number 4
Research common customer service scenarios and how to effectively manage them. Being able to discuss these during your interview will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace German Speaking Customer Service Advisor in Stanley, County Durham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to this role. Mention why you are interested in working with MTrec Commercial and how your background aligns with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and ability to resolve issues efficiently. These are key traits for a Customer Service Advisor, especially in a bilingual context.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice common customer service scenarios beforehand.
✨Highlight Relevant Experience
Make sure to discuss any previous customer service experience you have. Share specific examples of how you've handled customer queries or complaints, especially in a multilingual context, to show that you're well-equipped for the role.
✨Emphasise Teamwork and Collaboration
The company values a friendly team environment, so be ready to talk about your ability to work well with others. Share examples of how you've contributed to a team in the past and how you can bring that positive attitude to their close-knit group.
✨Prepare Questions About Training and Development
Since the company offers training and development opportunities, prepare thoughtful questions about these aspects. This shows your eagerness to learn and grow within the company, which aligns with their focus on employee progression.
