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- Tasks: Assist customers in German through calls and emails, ensuring a top-notch experience.
- Company: Join MTrec Commercial, a leader in customer service with a friendly, award-winning team.
- Benefits: Enjoy training opportunities, a discretionary bonus, and a supportive work environment.
- Why this job: Be part of a close-knit team while making a real impact on customer satisfaction.
- Qualifications: Fluent German and previous customer service experience are essential; bring your positive attitude!
- Other info: Work Monday to Friday, 8:30 to 17:00, in easily accessible offices.
The predicted salary is between 28800 - 48000 £ per year.
Company Benefits: The opportunity to work with an award-winning team who are at the pinnacle of their industry Incredibly friendly team working environment Training and Development opportunities Easily Accessible offices. Discretionary annual bonus. Further benefits discussed at interview . The Company Youll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German . The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role Youll Be Doing: Taking inbound customer service calls. Handling a range of administration tasks. Translating material for the German market. Delivering a great customer experience for German based customers both via email and on the telephone Account management. First contact resolution of customers and clients queries, requests, orders and complaints Provide support to the team. The role will be working Monday to Friday 8:30 17:00. The Person : Fluent or Professional level German is essential Previous experience customer service experience. Positive and motivated attitude to work Desire to succeed and develop Customer focused and attentive TPBN1_UKTJ
German Speaking Customer Service Advisor employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare examples of how you've handled customer service situations in the past. Think about specific instances where you resolved issues or provided exceptional service, as these will showcase your experience.
✨Tip Number 4
Show your motivation and positive attitude during the interview. Employers love candidates who are eager to learn and grow, so express your desire to develop within the company.
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company. Mention how your background aligns with their needs, particularly your ability to translate materials and manage customer accounts.
Showcase Relevant Skills: In your application, emphasise your communication skills, attention to detail, and any previous experience in a similar role. Highlight your ability to resolve issues efficiently and your commitment to delivering a great customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in customer service roles.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in German, so practice common customer service scenarios in the language to feel more confident.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've handled customer queries or complaints, especially in a multilingual context, as this will show your capability to manage the responsibilities of the role.
✨Emphasise Teamwork and Collaboration
The company values a friendly team environment, so highlight your ability to work well with others. Share examples of how you've contributed to a team in the past, whether through collaboration on projects or supporting colleagues in achieving common goals.
✨Prepare Questions About Training and Development
Since the company offers training and development opportunities, come prepared with questions about these aspects. This shows your eagerness to grow within the role and your commitment to continuous improvement, which aligns with their values.
