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For Companies At a Glance
- Tasks: Handle customer calls and admin tasks while delivering top-notch service.
- Company: Join MTrec Commercial, a leading company with a friendly team and great growth potential.
- Benefits: Enjoy remote work options, training opportunities, and a supportive work environment.
- Why this job: Be part of an award-winning team making a real impact for Finnish customers.
- Qualifications: Fluent Finnish and previous customer service experience are essential.
- Other info: Flexible working hours from Monday to Friday, with excellent transport links.
The predicted salary is between 28800 - 43200 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Finland based customers both via email and on the telephone
- First contact resolution of customers and clients queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm.
The Person:
- Fluent or Professional level Finnish is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your Finnish language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with the company’s values and customer service approach. Understanding their ethos will allow you to tailor your responses and demonstrate that you’re a great fit for their team.
✨Tip Number 3
Prepare examples from your previous customer service experience that highlight your problem-solving skills and ability to handle complaints. This will show your potential employer that you can deliver excellent service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and what they look for in a candidate, which can give you an edge in your application.
We think you need these skills to ace Finnish Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Finnish. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to this role. Mention why you are interested in working with the company and how your background aligns with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and any experience you have with remote or hybrid work environments. This will show that you are well-suited for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Finnish Skills
Since fluency in Finnish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Finnish, so practice common customer service scenarios beforehand.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've handled customer queries or complaints, and emphasise your ability to resolve issues effectively.
✨Demonstrate a Positive Attitude
The company values a positive and motivated attitude. During the interview, convey your enthusiasm for the role and the company. Share what excites you about working in customer service and how you can contribute to their friendly team environment.
✨Prepare Questions About Training and Development
Since the company offers training and progression opportunities, prepare thoughtful questions about these aspects. This shows your eagerness to grow within the company and your commitment to developing your skills as a Customer Service Advisor.
