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For Companies At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to Dutch-speaking clients.
- Company: Join MTrec Commercial, a market leader with a friendly team and great growth opportunities.
- Benefits: Enjoy remote work, industry-leading training, and a supportive team environment.
- Why this job: Be part of an award-winning team and make a real impact in customer service.
- Qualifications: Fluent Dutch and previous customer service experience are a must.
- Other info: Work Monday to Friday with occasional Saturdays; start date in March!
The predicted salary is between 24000 - 36000 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- June Start date!
- Great opportunities progression opportunities!
The Company Youll Work for:
MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport; however, you do not have to live local as this role is remote. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for Dutch based customers both via email and on the telephone
- First contact resolution of customers and clients queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday.
The Person:
- Fluent or Professional level Dutch is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Dutch Speaking Inbound Customer Service Advisor Work from home in Newcastle Upon Tyne employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Inbound Customer Service Advisor Work from home in Newcastle Upon Tyne
✨Tip Number 1
Make sure to highlight your fluency in Dutch during any conversations or interviews. Being able to communicate effectively in the language is crucial for this role, so practice speaking and writing in Dutch to ensure you can showcase your skills.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them, especially those that may arise with Dutch-speaking customers. This will help you demonstrate your problem-solving skills and customer-focused attitude during the interview.
✨Tip Number 3
Research the company and its values to understand what they prioritize in customer service. Tailor your responses to reflect their commitment to delivering a great customer experience, showing that you align with their mission.
✨Tip Number 4
Prepare questions to ask during the interview about training and development opportunities. This shows your desire to succeed and develop within the company, which is something they value in candidates.
We think you need these skills to ace Dutch Speaking Inbound Customer Service Advisor Work from home in Newcastle Upon Tyne
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasize your fluency in Dutch prominently in your CV and cover letter. Mention any relevant experiences where you used your language skills, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service roles in your application. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and provide excellent customer experiences.
Express Your Motivation: In your cover letter, convey your enthusiasm for the role and the company. Explain why you are interested in working with this particular team and how you align with their values of being motivated and attentive.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'customer-focused' and 'positive attitude', to show that you are a perfect fit for the position.
How to prepare for a job interview at MTrec Commercial
✨Show Off Your Dutch Skills
Since fluency in Dutch is essential for this role, make sure to demonstrate your language skills during the interview. Practice common customer service scenarios in Dutch to show your confidence and proficiency.
✨Highlight Your Customer Service Experience
Prepare specific examples from your previous customer service roles that showcase your ability to handle inquiries, resolve complaints, and provide excellent support. This will help you stand out as a candidate who understands the importance of customer satisfaction.
✨Emphasize Your Positive Attitude
The company values a positive and motivated attitude. Be sure to convey your enthusiasm for the role and your desire to contribute to a friendly team environment. Share instances where your positivity helped improve a situation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's training and development opportunities, as well as their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
