At a Glance
- Tasks: Engage with customers and generate high-quality leads while working remotely.
- Company: Join a leading company with a supportive and dynamic team culture.
- Benefits: Enjoy remote work, profit sharing, casual dress, and ongoing training opportunities.
- Other info: Part-time role with potential for career progression and exciting rewards.
- Why this job: Make an impact by helping customers while developing your skills in a flexible environment.
- Qualifications: Fluent in Korean and English, with strong communication and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
Rewards & Benefits on Offer:
- Remote working from day one!
- Monday to Friday working hours, no weekends.
- Employee assistance programme
- Profit sharing
- Company pension
- Casual dress
- Free flu jabs
- Option of a flexible contract or a permanent contract
- Eligible employees can earn a share of the profits from the company.
- Employee of the quarter awards (prizes have included trips for two, brand new laptop or TV, yearly gym membership, etc)
- Ongoing training, coaching and progression opportunities
The Company:
MTrec Commercial are proudly representing our industry leading client on their search for a Korean Speaking Customer Advisor to join their expanding team on a part time basis. We are open to applicants who live UK wide, equipment and full training is provided. If you feel you have the required skills and experience, then please apply for an immediate response!
The Role:
- Conduct calls in order to generate high quality leads
- Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication
- Understand the needs of the prospective customer and react accordingly
- Maintain organised and detailed records of customer interactions
- Research contacts and consider their requirements prior to communication
- Support your colleagues and work as a team
- Deliver a very high standard of quality and professionalism at all times
About you:
- Exceptional communication skills; both written and spoken in Korean and English
- Positive attitude and result driven
- Good team and interpersonal skills
- Confidence to direct the course of a conversation and handle objections
- Well-organised and conscientious, with excellent attention to detail
- Ability to quickly learn new processes
- Fluency in an additional language (ex: German, French, Spanish, Italian, Portuguese, Mandarin, Japanese)
- Educated to degree level or equivalent professional experience
- Experience with CRM
- Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc)
- You must be able to work Monday to Friday 6am to 10am
Korean Speaking Customer Advisor - Remote in Durham employer: MTrec Commercial
Join a dynamic team where your contributions as a Finance Ledgers Clerk will be valued and recognised. Our company promotes a healthy work/life balance with competitive salaries and flexible hours, including a part-time option that could lead to a permanent position. With a strong focus on employee growth and development, we offer a supportive work culture that encourages professional advancement in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Korean Speaking Customer Advisor - Remote in Durham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MTrec Commercial and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MTrec Commercial and let us see your personality shine through!
We think you need these skills to ace Korean Speaking Customer Advisor - Remote in Durham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MTrec Commercial.
Get Familiar with Our Brand:Before applying, take some time to learn about MTrec Commercial and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MTrec Commercial
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MTrec Commercial.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MTrec Commercial will surely appreciate.
