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For Companies At a Glance
- Tasks: Provide top-notch customer service and admin support while processing orders.
- Company: Join MTrec Recruitment, a leader in the industry with an award-winning team.
- Benefits: Enjoy friendly colleagues, free parking, and early finishes on Fridays!
- Why this job: Gain valuable experience with a prestigious company in a supportive environment.
- Qualifications: Must have admin and order processing experience, plus handle customer emails.
- Other info: This is a temporary role lasting approximately 4 weeks, starting ASAP.
The predicted salary is between 24000 - 36000 £ per year.
Company Benefits
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- ASAP start
- Easily Accessible offices and free onsite parking.
- Monday Friday working hours and early finish on Fridays!
The Company you will be working for;
MTrec Recruitment are proudly representing our industry leading client on their search for a Temporary Customer Service Administrator. The role will be running for approximately 4 weeks and is starting as soon as possible. This is an excellent opportunity to gain hands on experience with a highly prestigious company. If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
- Providing administration customer service support to clients.
- Ensure e-mail inboxes & customer portals are answered in a timely manner.
- Processing customer orders in a timely manner.
- Progression of orders are followed up to deliver a first-class service to customers.
- You will be working Monday to Thursday 8:30 17:00 Friday 8:30 16:30
About you;
- You must have administration experience
- Order processing experience is essential
- Experience in handling customer email enquiries
- You must be able to start as soon as possible.
Customer Service Administrator in Shildon employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Shildon
✨Tip Number 1
Familiarise yourself with the company and its values. Research MTrec Recruitment and their client to understand their customer service philosophy, which will help you align your approach during any interviews.
✨Tip Number 2
Prepare to discuss your previous administration and order processing experiences in detail. Think of specific examples where you successfully handled customer inquiries or processed orders efficiently, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in handling email enquiries. Since the role involves responding to customer emails, being articulate and clear in your responses will be crucial, so consider mock scenarios to refine your approach.
✨Tip Number 4
Be ready to showcase your ability to work in a team. The job mentions a friendly team environment, so think of examples where you've collaborated effectively with others to achieve a common goal, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Service Administrator in Shildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration and customer service experience. Use keywords from the job description, such as 'order processing' and 'customer enquiries', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that align with the job requirements, like your ability to manage email enquiries and process orders efficiently.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided customer service or administrative support. Include examples of how you ensured timely responses and maintained high service standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific tasks you've handled, such as managing email inquiries or processing orders, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since the role involves providing customer service support, be ready to share examples of how you've delivered exceptional service in the past. This could include resolving customer issues or ensuring timely communication.
✨Familiarise Yourself with the Company
Research MTrec Recruitment and their client before the interview. Understanding their values and what makes them an industry leader will help you tailor your responses and show genuine interest in the position.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
