At a Glance
- Tasks: Manage customer accounts and drive business growth in the engineering sector.
- Company: Join a prestigious engineering firm with a supportive culture.
- Benefits: Enjoy a competitive salary, work-life balance, and permanent position from day one.
- Other info: Immediate start available with continuous development opportunities.
- Why this job: Make a real impact by ensuring customer satisfaction and driving profitable growth.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 32400 - 39600 £ per year.
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
- The Rewards and Benefits on offer;
- Highly competitive starting salary
- Monday Friday working hours promoting a healthy work/life balance
• Permanent opportunity from day one!
- Immediate start date
- Friendly and supportive working environment
- Continuous improvement and development opportunities
- Working Hours;
- Mon-Thurs 8am-5pm, Fri 8am-12:30pm
- The Company you will be working with;
MTrec Commercial are proudly representing our prestigious engineering client on their search to appoint an experienced Customer Account Manager to join their team on a full time and permanent basis.
If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
Reporting to the Commercial Manager, the Account Manager plays a critical role in driving business growth and ensuring customer satisfaction.
The role involves managing both existing and potential new customers, overseeing the communication between the business and its clients regarding current orders, new work opportunities, pricing, and quotations.
The Account Manager is responsible for ensuring that the business achieves optimal returns on all products produced.
Additionally, the role involves monitoring customer expectations, internal performance, and resolving customer issues proactively and efficiently.
Regular updates to the Commercial Manager regarding customer forecasts and activity shifts are also required
Responsibilities;
- Develop, implement, and manage efficient commercial procedures across the business.
- Act as the lead for product enquiries, handling all commercial aspects related to receipt, preparation, and response. xgikmsk
- Provide commercial insights, drive profitable growth, and support the companys long-term goals.
- Serve as the key cust Please click on the apply button to read the full job description
Customer Account Manager Engineering sector in Coundon employer: MTrec Commercial
MTrec Commercial offers a fantastic opportunity for a Junior Office Administrator in a friendly and supportive working environment. With a permanent position available after just three months, employees enjoy a great work-life balance with Monday to Friday hours and an early finish on Fridays. The easily accessible office fosters a culture of collaboration and growth, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager Engineering sector in Coundon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager Engineering sector in Coundon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Commercial:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Commercial!
How to prepare for a job interview at MTrec Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
