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For Companies At a Glance
- Tasks: Provide top-notch customer service and admin support to clients.
- Company: Join MTrec Recruitment, a leader in the industry with an award-winning team.
- Benefits: Enjoy friendly colleagues, free parking, and early finishes on Fridays!
- Why this job: Gain valuable experience with a prestigious company in a supportive environment.
- Qualifications: Must have admin and order processing experience, plus handle customer emails.
- Other info: This is a temporary role lasting approximately 4 weeks, starting ASAP.
Company Benefits
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- ASAP start
- Easily Accessible offices and free onsite parking.
- Monday Friday working hours and early finish on Fridays!
The Company you will be working for;
MTrec Recruitment are proudly representing our industry leading client on their search for a Temporary Customer Service Administrator. The role will be running for approximately 4 weeks and is starting as soon as possible. This is an excellent opportunity to gain hands on experience with a highly prestigious company. If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
- Providing administration customer service support to clients.
- Ensure e-mail inboxes & customer portals are answered in a timely manner.
- Processing customer orders in a timely manner.
- Progression of orders are followed up to deliver a first-class service to customers.
- You will be working Monday to Thursday 8:30 17:00 Friday 8:30 16:30
About you;
- You must have administration experience
- Order processing experience is essential
- Experience in handling customer email enquiries
- You must be able to start as soon as possible.
Administration Customer Service Support in Shildon employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Customer Service Support in Shildon
✨Tip Number 1
Familiarise yourself with the company and its values. Research MTrec Recruitment and their client to understand their culture and what they value in customer service. This knowledge will help you tailor your approach during any interviews.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle various customer inquiries or complaints, especially related to order processing. Being able to demonstrate your problem-solving skills can set you apart.
✨Tip Number 3
Network with current or former employees if possible. Reach out on platforms like LinkedIn to gain insights into the work environment and expectations. This can give you an edge in understanding what the team is looking for.
✨Tip Number 4
Be ready to discuss your previous experience in detail. Prepare specific examples of how you've successfully managed customer inquiries and processed orders in past roles. Highlighting your relevant experience will show you're a great fit for the position.
We think you need these skills to ace Administration Customer Service Support in Shildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administration and customer service experience. Use specific examples that demonstrate your skills in order processing and handling customer enquiries.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your relevant experience and express your enthusiasm for working with an award-winning team.
Highlight Relevant Skills: In your application, emphasise your ability to manage email inboxes and customer portals efficiently. Showcase any previous roles where you provided excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at MTrec Commercial
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific tasks you've handled, such as managing email inboxes or processing orders, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since the role involves customer service support, be ready to share examples of how you've provided excellent service in past positions. Discuss any challenges you faced and how you resolved them to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Research MTrec Recruitment and their client to understand their values and what they look for in a candidate. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
